9 days old

Learning Management Producer, Apple University

Apple, Inc.
Cupertino, CA 95014
  • Job Code
    200152888
Summary

Summary

Posted: Feb 21, 2020

Weekly Hours: 40

Role Number:200152888

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Feb 21, 2020

Weekly Hours: 40

Role Number:200152888

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

As a learning and development producer in Apple University, you would work both inside and outside of the team to build impact for University programs across the company. This specific role will support our new corporate learning management system (LMS) and the teams across Apple that are crafting content for employees. These teams will be working closely with Apple University to host learning material in the LMS. You will work with multiple teams inside and outside the University and embody a curiosity about each team and their needs as well as invest in building meaningful relationships across Apple.

Key Qualifications

  • Experience managing technical content and platforms, and ability to troubleshoot issues with users and development teams.
  • 3-5 years of experience with web development (HTML5, Javascript, and CSS). Course development also using Adobe Captivate would be a plus.
  • Ability to optimally lead a project schedule for multiple projects at once and deliver work on time and in scope.
  • Excellent interpersonal skills to serve as leader of user groups and to support large number of teams when they have technical issues.
  • High level of interest in online education and instructional design. Strong content sensibility, and a familiarity with or interest in the creative process.
  • Interest and background in ensuring accessibility of platforms and content UI.
  • Comfort with data and analysis, including experience with data visualization.
  • Familiarity with Adobe Experience Manager and Saba would be excellent

Description

THIS ROLE DEMANDS FOUR KEY FOCUSES:
Communication: In supporting the LMS and content authors, excellent communication skills and the ability to train users will be essential. The role will require building rapport with providers to better help them learn and troubleshoot content and assignments, as well as build a community of content creators. It will demand the skill to move back and forth between big-picture learning strategy and attention to detailed steps needed to facilitate a successful provider experience.

Technical Know-how: Collaborate with partners across Apple from a variety of technical organizations. It will require candidates to have professional experience with HTML and Javascript for creation of online learning material and SCORM packages. Candidates should be comfortable learning and explaining how these technologies - and the LMS - work; troubleshooting SCORM packages in an LMS; managing accounts and domains; and working with technical support teams both inside and outside of Apple.

Customer Focus: The right person for this role needs to be obsessed with the customer experience of the provider teams using the LMS, and ultimately with the experience of employees engaging with learning material. They must serve as point person answering questions via email and Slack, obtain support as needed from other technical teams, and monitor service and response times for our providers.

Project management: This role will be responsible for development of templates and content and delivering projects on time. The person in this role must be organized and detailed, and must track a large volume of information and communication. They should be able to build and follow consistent process, document and communicate information, and constantly look for ways to make the platform, the templates, and the learning delivery more efficient.

Education & Experience

BA/BS required

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


Posted: 2020-03-23 Expires: 2020-04-22

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Learning Management Producer, Apple University

Apple, Inc.
Cupertino, CA 95014

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