11 days old

Ltd Trm Tier 4-Admn Svcs

Albuquerque, NM 87102


On any given day, you may be called on to:

+ Provide exceptional customer service as customer service is an integral part of the job.
+ Be a good listener and able to identify and anticipate the needs of the customer. Make customers feel important and appreciated. Help customers follow Sandias processes and find ways to help meet the customers needs all while ensuring processes are followed.
+ Assist employees, contractors, consultants and visitors by processing security clearance requests (access authorizations) and issuing badges (access controls). These processes are facilitated by a team of 13 represented personnel who team together to ensure customers are processed, authorized and issued the appropriate clearance and badge to access Sandia premises. Some of the components of the processes include: 1) employee, contractor and consultant clearance processing and verification; 2) reinvestigations; 3) incoming/outgoing visits; 4) HSPD12 Federal Credential enrollment, activation and updates; and 5) badge issuance.
+ Conduct data analysis, identify issues, and provide solutions/enhancements to databases, processes and procedures.
+ Will utilize and become an expert on various program specific databases.
+ Meet processing timeline expectations and respond to inquiries in a timely manner.
+ Attention to detail is critical as the selected candidate must ensure that procedures are followed to ensure that only authorized access is granted to employees, contractors, consultants and visitors.
+ Must provide the customer constant instruction to ensure adherence to established processes, policies and procedures.


+ As a mission essential position, on-site work may be required during emergency situations.
+ The successful applicant will begin work at the Badge Office Front Counter with the opportunity to learn other Clearance Office/Badge Office functions or rotate to other desks in the future based on Program needs
+ Job criteria must be reflected in the resume and demonstrated during the interview
+ The position requires constant movement throughout the day and the ability to work at multiple workstations
+ Candidate must be people oriented with excellent customer service skills in include diplomacy, patience, courtesy, empathy, friendliness, positive attitude, etc.
+ Have ability to work with sensitive information, use discretion and maintain confidentiality; have great attention to detail
+ Team well with others
+ Have excellent oral and written communication skills to include the ability to clearly convey thoughts, concepts and directions in a tactful and professional manner
+ Be able to resolve conflict and address difficult situations in a calm, tactful manner
+ Have good organizational skills
+ Prioritize work and have good time management
+ Analyze data, identify issues and provide solutions
+ Follow documented processes and procedures
+ Learn quickly and be adaptable to new and changing situations
+ Proficiency with Microsoft Office Suite and able to adapt and become an expert with positions specific databases
+ Perform research and/or investigations of records, electronic databases, DOE and SNL policies to determine source, type of error and appropriate actions
+ Reconcile discrepancies; recommend solutions; recommend changes to software, procedures, databases, or reports to enhance currency/efficiency
+ Ensure that individuals needing access to classified information or site access to Sandia meet all requirements prior to receiving a clearance and a badge
+ As required, instruct, direct or assign work to others, ensuring adherence to established policies and procedures, resolving discrepancies and recommending changes as necessary
+ Prerequisites: New employees must be on the job 12 months; all others, a minimum of 6 months on current job. Must have passed current standardized testing and the typing test


+ Experience with DOE/NNSA or DOD Security and working with DOE/NSNA or DOD directives
+ Experience working with all level of DOE/NNSA and Sandia members of the workforce
+ Experience utilizing DOE/NNSA and SNL databases related to security clearances and badging (i.e., Central Personnel Clearance Index (CPCI), Weapon Data Access Control System (WDACS), Access Control Enabling System (ACES), Enterprise Person, USAccess, Oracle, and/or Contract Security Management Database)
+ Active Department of Energy "L" or "Q" level clearance or Department of Defense "Secret" or "Top Secret" level clearance

About Sandia:

Sandia National Laboratories is the nations premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

+ Challenging work withamazingimpact that contributes to security, peace, and freedom worldwide
+ Extraordinary co-workers
+ Some of the best tools, equipment, and research facilities in the world
+ Career advancement and enrichment opportunities
+ Flexible schedules, generous vacations,strongmedical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

_World-changing technologies. Life-changing careers._ Learn more about Sandia at: http://www.sandia.gov

*These benefits vary by job classification.

Security Clearance:

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.


This is a temporary position. Limited Term Employees (LTE) are hired for up to two (2) years, with the option to extend the one (1) year assignment one (1) additional year, upon mutual agreement between the Laboratories and the Union, for a total of three (3) years maximum. LTEs are required to meet all testing requirements.


Required Testing:

Applicants must meet the minimum pre-requisites to be scheduled for testing. The applicant will be contacted and scheduled for the next available test date. All applicants must be prepared to test upon application submittal. Once successful testing has been completed, the hiring manager will be notified.

Full consideration will not be given to applicants that have not met all of the pre-requisites including testing. Interviews will not be scheduled until the applicant has successfully test-qualified and has been selected by the manager as a top applicant. Passing the test does not guarantee an interview or a selection.

If the applicant is not able to schedule testing within the time constraints of the position posting, selection timelines, and the available test dates, they will not be considered for the position. It is imperative that applicants are immediately available for testing in order to provide the best opportunities.

Applicants must be proficient in Microsoft Word and Excel. Outlook is used daily.



  • Engineering
Posted: 2020-07-23 Expires: 2020-08-22

 World-changing technologies. Life-changing careers.

National security is our business. We apply science to help detect, repel, defeat, or mitigate threats.

For more than 60 years, Sandia has delivered essential science and technology to resolve the nation's most challenging security issues.

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Ltd Trm Tier 4-Admn Svcs

Sandia National Laboratories
Albuquerque, NM 87102

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