30 days old

Managed Services Coordinator - 6007169710292019

Uniontown, AR 72955
  • Job Code
    6007169710292019
\u003Cp class=\u0022MsoNormal\u0022\u003E\u003Cstrong\u003ESPA -- Managed Services Coordinator\u003C/strong\u003E\u003C/p\u003E \u003Cp class=\u0022MsoNormal\u0022\u003E\u003Cstrong\u003EJob Description:\u003C/strong\u003E\u003C/p\u003E \u003Cp class=\u0022MsoNormal\u0022\u003E\u003Cstrong\u003EI. Overview:\u003C/strong\u003E\u003C/p\u003E \u003Cp class=\u0022MsoNormal\u0022\u003EADP is committed to providing World Class Service to all clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates. \u0026quot;Service is not to smile at customers, it\u0027s getting customers to smile at you\u0026quot;.\u003C/p\u003E \u003Cp class=\u0022MsoNormal\u0022\u003E\u003Cstrong\u003ERole objective:\u003C/strong\u003E\u003C/p\u003E \u003Cp class=\u0022MsoNormal\u0022\u003EAs a member of ADP team, this position is in charge of monitoring both the payroll cycle and the delivery of the central services in the recurring stage. It is also responsible for analyzing process related data and deployment as well as production indicators in order to improve the quality of the services delivered and their automation.\u003C/p\u003E \u003Ch1 style=\u0022margin: 2.0pt 0.0in 10.0pt;\u0022\u003EII. Responsibilities:\u003C/h1\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022text-align: justify;\u0022\u003EADP manages its recurring operation through the offering of different services to the clients. Each of these services has specific characteristics and therefore presents different challenges. Central Data Hub is the department in charge of making sure the mentioned services is provided in a smooth and efficient way. This role is part of the Central Data Operations \u0026 Managed Service.\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022text-align: justify;\u0022\u003EADP\u0026acute;s business model is based on the interaction between several key roles: the local clients (or subsidiaries), the local payroll providers, the clients\u0027 Headquarters and ADP itself. The mission of the Central Data MS team is to ensure that these interactions take place in an orderly and timely fashion:\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003E\u0026nbsp;a)\u0026nbsp;Builds a good relationship at the client\u0027s management level by developing a thorough knowledge of their portfolio\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Eb)\u0026nbsp;\u0026nbsp;Works with all streams on detecting root cause and taking preventing measures\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ec)\u0026nbsp;Detects and communicates risks\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ed)\u0026nbsp;Operational oversight of all services delivered, escalation management as SPOC (Single Point of Contact) problem solving and issue resolution\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ee)\u0026nbsp;Offers comprehensive responses to operational challenges\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ef)\u0026nbsp;Loops in on final implementation stages as to validate/ensure readiness for T2S\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Eg)\u0026nbsp;Acts as communication bridge between implementation and service teams\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Eh)\u0026nbsp;Guides Services teams to internal alignment and self-sufficiency\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ei)\u0026nbsp;Spots and enables filling of gaps on current solutions (SOR; COE; Etime, Benefits, CDS, Partners)\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ej)\u0026nbsp;Improves integration and enables communication between different solutions (i.e.: GSSO -- Etime; GDMS-Etime/Benefits; Etime/Benefits-SPM etc.)\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ek)\u0026nbsp;Creates internal and external awareness of future official enhancements or releases of ADP products \u0026 services\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003El)\u0026nbsp;Creates, maintains and manages\u0026nbsp;the action log\u0026nbsp;to improve the\u0026nbsp;client experience\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Em)\u0026nbsp;Advocates clients\u0027 needs\u0026nbsp;and the efforts of other business units within the ADP organization that are outside of direct influence. Produces results while acting seamlessly as SPOC to the client.\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003En)\u0026nbsp;\u0026nbsp;\u0026nbsp;Acts as primary point for\u0026nbsp;client escalation\u0026nbsp;through\u0026nbsp;resolution/tracking\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Eo)\u0026nbsp;\u0026nbsp;Coordination with operational and service teams\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ep)\u0026nbsp;\u0026nbsp;Leads operational calls with Client and internal teams\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Eq)\u0026nbsp;Responsible for timely and accurate service delivery\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Er)\u0026nbsp;\u0026nbsp;Follows-up on issue resolution (tickets raised by Client and internal teams)\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Es)\u0026nbsp;Responsible for the definition and set up of new specific process for clients transitioned to service\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Et)\u0026nbsp;\u0026nbsp;Provides RCA in case of operational issues and implements preventive actions\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Eu)\u0026nbsp;Takes active part in the evolution of the process and tools\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ev)\u0026nbsp; Delivers presentations\u0026nbsp;to internal and external executives\u003C/p\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003Ew)\u0026nbsp;Submits proactive recommendations\u0026nbsp;on client relationship improvement and internal ADP processes.\u0026nbsp;\u003C/p\u003E \u003Ch1 style=\u0022margin: 2.0pt 0.0in 10.0pt;\u0022\u003EIII. Qualifications:\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; \u003C/h1\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022margin-left: 0.25in;text-align: justify;\u0022\u003E\u003Cstrong\u003E1.\u0026nbsp; Experience/Skills:\u003C/strong\u003E\u003Cstrong style=\u0022font-family: arial , helvetica , sans-serif;\u0022\u003E\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EExperience in payroll production -- setup/implementation experience is a plus.\u003C/li\u003E \u003Cli\u003EExperience in managing partners/providers quality.\u003C/li\u003E \u003Cli\u003EExcellent communications skills in client facing contexts\u003C/li\u003E \u003Cli\u003EProject Management/ Project Coordination experience.\u003C/li\u003E \u003Cli\u003EExperience in managing external teams working offsite.\u003C/li\u003E \u003Cli\u003EInitiative \u0026 proactivity, analytical and problem solving.\u003C/li\u003E \u003Cli\u003EWell-organized and methodical. Exquisite attention to detail.\u003C/li\u003E \u003Cli\u003EInternational exposure, ability to work in a multinational environment.\u003C/li\u003E \u003Cli\u003EPerfect command of English language. Additional languages are pluses.\u003C/li\u003E \u003Cli\u003EExcel, Access.\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong style=\u0022font-family: arial , helvetica , sans-serif;\u0022\u003E\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;2. Education:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003ECollege degree or equivalent in education or experience.\u003C/li\u003E \u003Cli\u003EPayroll/HR Training are an advantage.\u003Cstrong style=\u0022font-family: arial , helvetica , sans-serif;text-align: justify;\u0022\u003E\u0026nbsp;\u003C/strong\u003E\u003C/li\u003E \u003C/ul\u003E \u003Cp class=\u0022MsoBodyText\u0022 style=\u0022text-align: justify;\u0022\u003E\u003Cstrong\u003EIV. \u003Cu\u003EKey Interfaces:\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EADP MNC Support, Network and Operations departments\u003C/li\u003E \u003Cli\u003EADP MNC Partners\u003C/li\u003E \u003Cli\u003EADP MNC Clients\u003C/li\u003E \u003Cli\u003EADP MNC Solution Manager and Field Services\u003C/li\u003E \u003Cli\u003EADP MNC Service Relationship Manager.\u003Cbr /\u003E\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-11 Expires: 2019-12-12

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Managed Services Coordinator - 6007169710292019

ADP
Uniontown, AR 72955

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