15 days old

Manager, Americas Sales Support Operations

Austin, TX 78701
  • Job Code
    200225570
Summary

Summary

Posted: Feb 23, 2021

Weekly Hours: 40

Role Number:200225570

At Apple, we believe great ideas have a way of becoming great products, services, and customer experiences very...Summary

Summary

Posted: Feb 23, 2021

Weekly Hours: 40

Role Number:200225570

At Apple, we believe great ideas have a way of becoming great products, services, and customer experiences very quickly. Sales Support Operations (SSO) is an integral part of the Americas (AMR) Operations team, partnering directly with Apple Reseller/Telco, Enterprise, Education, and Government customers and internal partners to ensure timely order fulfillment. Are you a supply chain leader who is passionate about delivering on promises to the customer? We hope you will consider joining our team.

Key Qualifications

  • Proven leader with Sales, Customer Service, Sale Operations or Operations background and 3+ years of demonstrated management experience or equivalent.
  • Strong people management skills with history of developing and motivating talent.
  • Exceptional communication skills, with the ability to build and foster cross-functional relationships with team, partners and executives in a matrixed environment.
  • Sharp analytical skills with experience interpreting complex data for informed decision-making.
  • Agile in ambiguity, with an ability to persevere and adapt under pressure, and a positive, professional customer-focused approach.
  • Able to define strategic vision and execute tactically in a manner which creates efficiencies and builds sound business processes while delivering an outstanding customer experience.

Description

The Americas Sales Support Operations Manager is responsible for growing scalable fulfillment processing and delivering exceptional customer support. This individual will be accountable for creating an exceptional customer experience across Apple Reseller/Telco, Enterprise, and Education customers in providing timely and accurate order processing and exceptional customer support while partnering across the AMR Ops team to support the end-to-end fulfillment process. As a key member of our management team, you will:
- Provide leadership, direction and support for the team to deliver outstanding customer support throughout the order fulfillment process including order processing, order management and post ship issue resolution.
- Share timely feedback and hold regular, meaningful dialogue around growth and development with team members.
- Act as the Voice of the Customer inside AMR Ops, providing analytics and context for informed decision making.
- Partner effectively with key business partners including Global Ops, Sales, Finance, Accounts Receivable and Legal, building strong relationships and influencing to resolve business issues, streamline processes and improve the customer experience.
- Leverage existing and develop new management systems to analyze trends, measure performance and identify and lead process improvement efforts to streamline work for improved productivity and customer satisfaction.
- Make key decisions, think outside of the box to solve problems and deliver results often under tight and stressful timelines and with a high degree of ambiguity.
- Assess business processes and environment holistically and individually, make recommendations on strategic direction and translate to tactical execution to drive measurable improvement.

Education & Experience

BA/BS degree in business or related field, MBA preferred. 3-5 years management experience or equivalent required.

Additional Requirements

Posted: 2021-04-25 Expires: 2021-05-25

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Manager, Americas Sales Support Operations

Apple, Inc.
Austin, TX 78701

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