23 days old

Manager Associate Relations

Norfolk, VA 23510

ADP is hiring a Manager, Associate Relations. The Associate Relations (Employee Relations) COE is responsible for building a centralized, expert level Associate relations function that establishes a consistent and optimized process for investigating and resolving Associate complaints and conflicts across a broad scope of HR related matters. The function will enable management effectiveness through the execution of proactive associate relations initiatives and interventions.

The Associate Relations Manager is responsible for conducting Associate Relations investigations and inquiries, providing effective people management consultation and guidance, and recommending outcomes to resolve employee relations issues, with a key focus on maintaining a positive employee relations climate. The Employee Relations manager will cover Associates and cases across multiple business units and geographies.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


  • Investigating, analyzing and making appropriate recommendations regarding complex employee relations issues; exercise influence appropriately. More specifically:
    • Formulating appropriate investigative strategy and coordinating appropriate interview logistics
    • Creating pertinent questions for each investigative party
    • Always use of proper communication/tone during the investigative process
    • Handling sensitive information with confidentiality
    • Documenting all investigative information with precise level of detail
  • Interpreting and communicating policies with Associates and managers in the organization.
  • Work independently to manage designated employee relations case load within established guidelines utilizing sound judgment.
  • Conduct fair, neutral, timely investigations and provide guidance related to conflict resolution, disciplinary action and/or termination pertaining to, but not limited to:
    • Code of Conduct
    • Conflicts of Interest
    • Concerns about Management/Co-worker(s)
    • Compliance Issues
    • Discrimination
    • Fraud/Theft
    • Hostile work environment
    • Health/safety at work (weapons/threats)
    • Substance Abuse
    • Retaliation
    • Unprofessional behavior
    • Unemployment Hearings
  • Providing guidance to maintain employment law compliance, facilitating employee relations training programs, fact finding and partnering with legal on EEO/suits.
  • Partner with Legal, Risk, GSO, and HR to manage escalated Associate relations issues; monitor activities and outcomes to ensure fair and consistent application of policy and treatment of Associates.
  • Protect the balance of interests of both Associates and ADP in accordance with HR policies, laws and regulations.
  • Recommend areas for improvement in delivery of services, technology, process, and policy.


  • The successful candidate will possess a Bachelor's degree in Human Resources or related field;
  • 5 to 7 years of Employee Relations accountability.


Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



  • Other
Posted: 2021-04-12 Expires: 2021-06-04

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Manager Associate Relations

Norfolk, VA 23510

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