1+ months

Manager, Data Science & Analytics - Volkswagen of America, Inc

Libertyville, Illinois

Role Summary

The Manager, Data Science and Analytics – Servicing Operations will represent the operations organization on the VCI Enterprise Collaboration Team (ECT) and lead the Servicing Operations business line in building out the analytics talent pipeline for the organization.

The Manager, Data Science and Analytics – Servicing Operations will work cross-functionally across the organization in order to achieve strategic objectives using state of the art analytics and insights. He/she will drive the data and analytics strategy and manage a team of Data Visualization Analysts, PQM Analysts, Decision Engineers, Business Intelligence Analysts and Operational Insight Analysts in solving strategic opportunities in pursuit of the Best-in-Class Servicing Organization. He/she will be a curious, collaborative creator that is energized by using data to make effective business decisions. He/she will be skilled at exploring data and using multiple tools to aid his/her traversal of data and insights story building. This position has the unique opportunity to transform Servicing Operations from a report-driven to an insights-driven organization.

Role Responsibilities

  • Data & Analytics Strategy and Execution:
  • Servicing Operations business centric data and analytics strategy development
  • Support fact-based decision making
  • Increase analytic maturity
  • Reduce business intelligence costs
  • Eliminate repetitive/manual reporting processes where applicable
  • Standardize SOPs KPI reporting measures to deliver one version of the truth
  • Execution of data strategy with statistical, quantitative and qualitative analysis
  • Data Analytics for strategic projects
  • Team Development
  • Build structure, hire and develop Servicing Operations Data Science and Analytics Team
  • Analytic toolsets and methods leadership
  • Create community of data and analytic experts
  • Lead Servicing Operations Data Science and Analytics arm of The Enterprise Collaboration Team (ECT):
  • Drive analytic progress across VCI
  • Creation of a collaborative ideation environment for VCI analytics community
  • Drive business oriented and results oriented analytics culture
  • Enterprise Decision Recommendations: Tools, Licensing, Priorities, Enterprise Projects
  • Annual Planning, Benefits Models, Roadmap recommendation
  • Best Practice Sharing
  • Talent Career Pathing and Talent Sharing
  • Model re-usage
  • Training
  • PQM Insights and Analytics
  • Introduce and create standards for PQM Analytics at VCI
  • Performance metrics (KPIs, KRIs), Cost Benefit Analysis and ROI
  • Benefits alignment to OPEX
  • Process Confirmation
  • Process data quality and OD (operation definition) governance
  • OPEX Reporting and Analytics
  • Standardize SOPs OPEX Initiatives and KPI reporting and analytics
  • Data Governance/Other
  • Participation in Data Governance program through Data Stewardship for Servicing Operations
  • Build and execute confidence in data quality
  • Assist with ad hoc analytical projects


  • Travel up to 30% of the time



  • 10+ years in business analysis, operational reporting and analytics, quantitative and qualitative analysis, data collection, synthesis and reporting
  • 5-7 years in data querying and manipulation
  • 5+ years of direct or influential leadership of analytics and insights teams
  • 3+ years in financial and headcount forecasting
  • 2+ years in statistical model building


  • Strong analytical mindset and ability to use data and logic to make compelling business cases
  • Strong ability to understand the business strategies and analytics tools and the intersection of both
  • Ability to drive results by identifying and decomposing complex business problems into their constituent parts
  • Ability to use innate curiosity to collaborate with different business units to co-create solutions
  • Blend of strategic and tactical thinking, creative and analytic reasoning
  • Strong passion for data analysis and problem solving
  • A fantastic storyteller who is at ease presenting to, and can influence, senior executives as well as experience in making complex subject matter accessible to a broader audience
  • Strong leadership and management skills demonstrating integrity and professionalism

Required Specialized Skills

  • Expert proficiency in data analysis and data mining methods and tools
  • Expert user of Tableau
  • Expert in Excel and PowerPoint
  • Advanced Business Objects skills
  • Advanced knowledge in Data Structures, Data Warehousing skillsets at VCI
  • Advanced Informatica Metadata Manager and Business Analyst tool skills
  • Advanced Contact Center Analytics Skills
  • Working understanding of statistical methodologies and techniques utilized for analyzing large datasets
  • Proven ability in working with tight deadlines; must be proactive and able to multi-task
  • Successful record of accomplishment of thriving in a fast paced, entrepreneurial and dynamic environment
  • Strong record in being able to conceptualize, design and develop data, analytics and visualization solutions that synthesize data concepts into clear communications for key business stakeholders
  • Strong communication skills across all mediums and audience types (technical, business, executive, etc.)

Desired Specialized Skills

  • Advanced data structures / big data techniques using tools like Python, R, SAS
  • Experience with Big Data technologies such as Hadoop, Hive, Spark, etc …
  • Experience in Financial Services (automotive finance preferable)

Required Education

  • Bachelor’s degree in Business, Marketing, Finance, Economics, Statistics, Computer Science, Engineering or similar quantitative field

Desired Education

  • Master’s degree in Business, Marketing, Finance, Economics, Statistics, Computer Science, Engineering or similar quantitative field

We are a proud EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Posted: 2020-05-22 Expires: 2020-07-21

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Manager, Data Science & Analytics - Volkswagen of America, Inc

Volkswagen of America, Inc
Libertyville, Illinois

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