1+ months

Manager, HR Client Service/ Chef de service RH - 179886

Toronto, ON M9C
  • Job Code
    179886
  • Jobs Rated
    22nd
\u003Cdiv\u003E \u003Cp\u003EAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003EService Delivery at ADP. It\u0027s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003EInsightful Expertise is a core value at ADP. In National Account Services, it\u0027s one of the reasons the world\u0027s largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003EPrinciple Accountabilities:\u003Cbr /\u003ECustomer\u003Cbr /\u003E- Support a team of 10 - 12 HR\u0026nbsp;Service Consultants\u0026nbsp;to deliver the \u0026quot;effortless client experience\u0026quot;\u003Cbr /\u003E- Responsible for ensuring proactive engagement with client base and managing any escalations for the team\u003Cbr /\u003E- Participate in client meetings (virtual and face to face) to strengthen Service relationship, determine further opportunities, resolve escalations and address root cause of issues\u003Cbr /\u003E- Ensure all client interactions are handled with professionalism utilizing the \u0026quot;Stellar Service\u0026quot; call quality model and our World Class Service values\u003Cbr /\u003E- Ensure seamless transition between implementation and service; participate in on-site turnover meetings with Implementation\u003Cbr /\u003EBusiness\u003Cbr /\u003E- Responsible in developing innovative and proactive methods to ensure the team achieves core performance standards and business goals as measured by KPIs\u003Cbr /\u003E- Coordinate day-to-day activities for a team of CSRs\u003Cbr /\u003E- Work with all associated partner teams to manage client and team escalations\u003Cbr /\u003E- Cooperatively work with Sales team in supporting client relationships and requests for information\u003Cbr /\u003E- Coordinate, communicate and initiate follow up with other teams, departments and provide feedback to the Director relating to process improvements or business optimization opportunities\u003Cbr /\u003ETeam\u003Cbr /\u003E- Monitor, evaluate and manage CSR performance, conduct coaching sessions to set goals and objectives\u003Cbr /\u003E- Development of CSRs by providing meaningful feedback and developing action plans to ensure continuous growth of associates\u003Cbr /\u003E- Team engagement, strategy and goal setting by providing direction, support and guidance to CSRs\u003Cbr /\u003E- Complete performance appraisals for associates\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022margin: 12.0pt 0.0in 0.0pt;\u0022\u003EQualifications:\u003C/p\u003E \u003Cp style=\u0022margin: 12.0pt 0.0in 0.0pt;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022margin: 12.0pt 0.0in 0.0pt;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022margin: 0.0in 0.0in 0.0pt;\u0022\u003E\u003Cbr /\u003E-Minimum 3 years management experience in leading a team of client service representatives\u003C/p\u003E \u003Cp style=\u0022margin: 0.0in 0.0in 0.0pt;\u0022\u003E- Strong knowledge of Human Resources, certification or diploma in HR would be a definite asset\u003C/p\u003E \u003Cp style=\u0022margin: 0.0in 0.0in 0.0pt;\u0022\u003E-Superior verbal and written communication skills , coupled with strong active listening skills\u003Cbr /\u003E- Proven Supervisory skills, including the ability to lead by example, mentor, coach, train, performance manage and act as a positive role model for team members, while remaining approachable, objective and resourceful\u003Cbr /\u003E- Strong proponent of Employer Of Choice and World Class Service initiatives including Respect and Collaboration and Situational Leadership Models. \u003Cbr /\u003E- Must possess a strong client focus and sense of accountability. \u003Cbr /\u003E- Demonstrated ability to multitask, probe, analyze and problem-solve complex issues. \u003Cbr /\u003E- Has acquired a thorough understanding of the business and business issues. Ability to successfully work in a changing environment and consistently achieve exceptional quality standards, while ensuring the team provides outstanding customer service to all clients \u003Cbr /\u003E- Demonstrated prioritization, organization, time-management and follow up skills. \u003Cbr /\u003E- Post-secondary education or equivalent business experience (3-5 years), CPA Level 2 would be an asset \u003Cbr /\u003E- Knowledge of ADP work flow, prior automated payroll experience and a thorough understanding of ADP would be an asset \u003Cbr /\u003E- Knowledge of Auto Pay and Pay Tech would be an asset\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003EAbout ADP: \u003Cbr /\u003EWe power organizations with insightful solutions that drive business success. Consistently named one of the \u0026quot;Most Admired Companies\u0026quot; by FORTUNE\u0026reg; Magazine, and recognized by Forbes\u0026reg; as one of \u0026quot;The World\u0027s Most Innovative Companies,\u0026quot; ADP has over a half-million clients around the globe and 60\u002B years of experience as a world-wide leader of business outsourcing solutions. \u003Cbr /\u003EADP is an Equal Opportunity Employer.\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003ENOTE TO APPLICANTS:\u003Cbr /\u003EPlease note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003EADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003EAt ADP we are always in the market for the right talent. Our team is building a pipeline of candidates who are interested in a career at ADP.\u003C/p\u003E \u003Cp\u003E#Li-AD2\u003C/p\u003E \u003Cp style=\u0022margin: 0.0in 0.0in 10.0pt;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E.\u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

Categories

Jobs Rated Reports for Human Resources Manager

Posted: 2019-10-07 Expires: 2019-12-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager, HR Client Service/ Chef de service RH - 179886

ADP
Toronto, ON M9C

Join us to start saving your Favorite Jobs!

Sign In Create Account
Human Resources Manager
22nd2018 - Human Resources Manager
Overall Rating: 22/220
Median Salary: $110,120

Work Environment
Very Good
22/220
Stress
Low
57/220
Growth
Fair
118/220
Powered ByCareerCast