24 days old

MAS Payroll Operations Analyst - 185700

Manila, CO 80102
  • Job Code
\u003Cp\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EInsightful expertise\u003C/strong\u003E is a core value at ADP. In \u003Cstrong\u003EMajor Accounts Services, \u003C/strong\u003Eit means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EPayroll at ADP.\u003C/strong\u003E It\u0027s where it all started for us 60\u002B years ago and we continue to break new ground as the global industry leader. As a Payroll Specialist at ADP, you can make it happen for clients large and small by ensuring their payroll gets done right - on time, the first time. You get to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.\u003C/p\u003E \u003Cp\u003EThe \u003Cstrong\u003EMAS Payroll Representative\u003C/strong\u003E supports various levels of Payroll or HR clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients. Provides support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Develops and maintains effective verbal and written communication with all parties. Works with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. Monitors open client issues until successful completion. Escalates irresolvable or concerning issues to management as appropriate. Ensures World Class Service client satisfaction on each transaction. Plays an important role in client retention for the region and for ADP, including identifying clients-at-risk. Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes.\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EResponds professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes. Investigates, researches, analyzes and tests outcomes in order to resolve client questions and/or problems correctly. Handles client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. Ensures World Class Service satisfaction on each transaction. Provides critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties. Is the initial point of contact for all clients and determines if resolution can be found on initial call or if Tier II resolution is required. Quotes the future resolution commitment to the client based on a clear evaluation of the open case.\u003C/li\u003E \u003Cli\u003EResearches, designs and modifies complex mainframe features or software applications to meet the client\u0027s specific needs for Tier II resolution. Works with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve problems and client concerns. Implements additional non-billable features for clients by utilizing ADP systems/applications and understanding client requirements and needs. Recommends software enhancements or product features and identifies client training opportunities if applicable.\u003C/li\u003E \u003Cli\u003EMaintain appropriate records of client contact through the CRM (ie. eAccess/Clarify). Uses the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution. Maintains the service organization\u0027s standards that are set by regional and corporate management regarding call and case handling, ie Average Handle Time, Adherence, Call Strategy, Case Activity, etc.\u003C/li\u003E \u003Cli\u003EReceives training on products or applications and servicing skills to support the organization, clients and teammates. Remains proficient on current applications and related products/features (i.e., Payroll and/or HRIS) and learns future products and new tools as they are deployed. Continues to update knowledge through a wide variety of available resources to ensure familiarity on appropriate statutory laws or legislative rulings that impact clients. Completes new hire and ongoing training programs as designed.\u003C/li\u003E \u003Cli\u003EParticipates in regional and ADP client retention efforts, including helping to identify clients-at-risk. Handles critical and/or escalated client issues which may require working directly with additional ADP Service hubs (ie. TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction. Communicates directly with clients via phone, email and/or remote diagnostic tools to resolve these issues. Uses judgment and escalates unresolvable or concerning issues to a higher level support or to management as appropriate.\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003Cul\u003E \u003Cli\u003EMentor/coaches and assists in the training of less tenured or newly hired service associates on product knowledge, process and procedures and service skills.\u003C/li\u003E \u003Cli\u003EProvides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement. May participate in developing documentation (ie. Solutions, Knowledge Base).\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EREQUIREMENTS\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EFresh Graduates are highly encouraged to apply.\u003C/li\u003E \u003Cli\u003ECandidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor\u0027s Degree, any field\u003C/li\u003E \u003Cli\u003EAt least 6 months to 1 year BPO/Shared Services experience, general office, customer service and/or data entry experience.\u003C/li\u003E \u003Cli\u003EAbove average verbal and written communications skills, analytical and problem solving skills.\u003C/li\u003E \u003Cli\u003EPreferably with experience in using MS Office applications\u003C/li\u003E \u003Cli\u003EProven experience using the telephone in a high volume environment.\u003C/li\u003E \u003Cli\u003EBasic knowledge of math, ability to work with numbers.\u003C/li\u003E \u003C/ul\u003E \u003Cul\u003E \u003Cli\u003EGeneral business studies or technical equivalent work experience in payroll, HR or in a Call Center\u003C/li\u003E \u003C/ul\u003E \u003Cul\u003E \u003Cli\u003EU.S. payroll knowledge is beneficial\u003C/li\u003E \u003Cli\u003ETime management and organization skills\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003ECOMPETENCIES\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cem\u003EBusiness Leadership\u003C/em\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cem\u003E\u003Cbr /\u003E\u003C/em\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cem\u003ECreates and articulates a vision and inspires others to action\u003C/em\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EStrategy and Planning: Answers the question \u0026quot;Where are we going?\u0026quot;\u003C/li\u003E \u003Col\u003E \u003Cli\u003ECan explain the link between their work, their Business Unit objectives and ADP strategies.\u003C/li\u003E \u003Cli\u003ECreates and implements realistic plans to accomplish their goals aligned with Business Unit objectives and strategy.\u003C/li\u003E \u003Cli\u003EOffers insight to their leaders that are useful in executing the business unit strategy.\u003C/li\u003E \u003C/ol\u003E \u003Cli\u003EResults Accountability: Focuses on ensuring we attain objectives.\u003C/li\u003E \u003Col\u003E \u003Cli\u003ESets high standards of performance to deliver results.\u003C/li\u003E \u003Cli\u003EDemonstrates \u0026quot;One ADP\u0026quot; thinking. Considers the impact of their actions on functions and business units.\u003C/li\u003E \u003Cli\u003EApplies critical thinking and a data-driven, analytical approach to decision-making and problem-solving.\u003C/li\u003E \u003C/ol\u003E \u003Cli\u003EFinancial Management: Applies understanding of ADP financial levers to achieve business results.\u003C/li\u003E \u003Col\u003E \u003Cli\u003EUnderstands how ADP drives profitability in basic terms.\u003C/li\u003E \u003Cli\u003EExplains how their work impacts ADP\u0027s financial goals.\u003C/li\u003E \u003Cli\u003EConsiders the financial and organizational impact of projects before taking action.\u003C/li\u003E \u003C/ol\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cem\u003EPeople Leadership\u003C/em\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cem\u003E\u003Cbr /\u003E\u003C/em\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cem\u003EDrives a performance-based culture that engages associates to achieve excellence\u003C/em\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EImpactful Communication: Flexes communication methods to engage with people.\u003C/li\u003E \u003Col\u003E \u003Cli\u003EDemonstrates flexible communication styles based on the setting and purpose: one-to-one, small and large groups, with peers, indirect reports, ADP leaders, and external clients.\u003C/li\u003E \u003Cli\u003EDemonstrates inclusiveness with all associates, regardless of cultural, geographic, and language differences.\u003C/li\u003E \u003Cli\u003EUses a variety of ADP channels to communicate.\u003C/li\u003E \u003C/ol\u003E \u003Cli\u003EBuilding Talent: Deliberately builds capability for short and long term.\u003C/li\u003E \u003Col\u003E \u003Cli\u003ESupports professional and personal development of peers through knowledge sharing.\u003C/li\u003E \u003Cli\u003EGives feedback effectively and in a timely manner up, down, and across the organization.\u003C/li\u003E \u003Cli\u003EEncourages external and internal talent to pursue opportunities with ADP.\u003C/li\u003E \u003Cli\u003EIs accountable for their own career development.\u003C/li\u003E \u003C/ol\u003E \u003Cli\u003ERelationship Building: Develops internal and external relationships required for success.\u003C/li\u003E \u003Col\u003E \u003Cli\u003ECollaborates with others within and across departments.\u003C/li\u003E \u003Cli\u003EEstablishes trust and confidence with colleagues.\u003C/li\u003E \u003Cli\u003EFosters partnerships across business organizations.\u003C/li\u003E \u003C/ol\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cem\u003EMarket Leadership\u003C/em\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cem\u003E\u003Cbr /\u003E\u003C/em\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cem\u003ELeverages changes in the external world to drive business growth\u003C/em\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EClient-Focus: Explicitly factors client perspective into decision-making.\u003C/li\u003E \u003Col\u003E \u003Cli\u003EProvides input to improve processes and procedures to enhance the client experience.\u003C/li\u003E \u003Cli\u003EDemonstrates awareness of how their role impacts the client experience.\u003C/li\u003E \u003Cli\u003EConsiders the client perspective in order to provide efficient and effective solutions.\u003C/li\u003E \u003Cli\u003EDelivers on client commitments.\u003C/li\u003E \u003C/ol\u003E \u003Cli\u003EOutside-In Perspective: Understands and acts on trends in the external environment.\u003C/li\u003E \u003Col\u003E \u003Cli\u003EKnows ADP\u0027s competitors and stays current on industry trends.\u003C/li\u003E \u003Cli\u003EWelcomes the insights and networks of new associates joining ADP.\u003C/li\u003E \u003Cli\u003ESeeks ideas from external sources to resolve ADP challenges.\u003C/li\u003E \u003C/ol\u003E \u003Cli\u003EBias for Growth: Takes bold action to strengthen the business results.\u003C/li\u003E \u003Col\u003E \u003Cli\u003EThoroughly considers options when making decisions.\u003C/li\u003E \u003Cli\u003ESpeaks up with constructive input and feedback that result in innovative solutions.\u003C/li\u003E \u003Cli\u003EInitiates opportunities to enhance operational efficiencies.\u003C/li\u003E \u003Cli\u003EEmbraces change and acts as a catalyst for change.\u003C/li\u003E \u003C/ol\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EAbout ADP\u003C/u\u003E\u003C/strong\u003E\u003Cstrong\u003E: We power organizations with insightful solutions that drive business success\u003C/strong\u003E. Consistently named one of the \u0026quot;Most Admired Companies\u0026quot; by \u003Cem\u003EFORTUNE\u003C/em\u003E\u0026reg; Magazine, and recognized by \u003Cem\u003EForbes\u003C/em\u003E\u0026reg; as one of \u0026quot;The World\u0027s Most Innovative Companies,\u0026quot; ADP has over a half-million clients around the globe and 60\u002B years of experience as a world-wide leader of business outsourcing solutions.\u003C/p\u003E \u003Cp align=\u0022center\u0022\u003E\u003Cstrong\u003E\u003Cem\u003EADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.\u003C/em\u003E\u003C/strong\u003E\u003C/p\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-11-14 Expires: 2019-12-14

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MAS Payroll Operations Analyst - 185700

Manila, CO 80102

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