1 day old

NSF Specialist Lead

Performant Financial
Grants Pass, OR
  • Job Code
Performant Financial Corporation

Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

NSF Specialist Lead
Job Code:2018-20-3-018
Location:Grants Pass, OR
Status:Regular Full Time
The NSF Specialist Lead's responsibilities are:

• Provide leadership for a group of 7 – 10 NSF Follow-up personnel
• Lead by example through achieving excellent performance results on the same workload type as their subordinates.
• Review time edits for each subordinate before turning into Retention Manager
• Setting daily production results for each subordinate
• Spot check workload activity for each subordinate
• Review subordinate commission sheets before submitting for audit
• Check validity of audit challenges before turning into Retention Manager for their subordinates
• Answer subordinates questions regarding their follow-up activity
• Assist the Retention Manager in communicating new systems, procedures, and client requirements
• Perform other incidental and related duties as required and assigned.
Required Skills and Knowledge:

• Excellent knowledge of rehab payment requirements for each client – how due dates can be changed, missed payment allowance, and payment approval procedure for BSR, IBR, RAR, and Hardship
• Excellent resolution percentages on accounts with bounced smart check/pays, or missed payments
• Excellent knowledge of the difference between rehab payment requirements, Title IV eligibility, and DCS billing requirements
• Excellent knowledge of commission rules
• Excellent workload management – high activity early in work period
• Excellent daily phone time and call totals
• Excellent interpersonal and communication skills
Education and Experience:

• Successful experience managing production personnel
• Successful experience coaching for better results, and giving constructive feedback to production personnel
• High School graduate GED/ or equivalent


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NSF Specialist Lead

Performant Financial
Grants Pass, OR

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