14 days old

Operations Specialist, Apple University

Cupertino, CA
  • Job Code


Posted: Oct 30, 2019

Weekly Hours: 40

Role Number: 200117335

At Apple, we're a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other's ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it.

Apple University (AU) seeks to develop understanding, conversation, and critical thinking about Apple's culture, organization, values, and role in the world in ways that enlighten, inspire, and build community among all Apple employees. To do so, we build and deliver original classes and seminars, beyond-the-classroom tools and content, and primary research projects

Key Qualifications

  • Apple University is looking for an Operations Specialist to support the team and the events that help to bring that purpose to life
  • - You are passionate about helping others learn and develop
  • - You are aware and thoughtful about what makes learning experiences effective
  • - You have a strong desire and experience to provide extraordinary customer service to all individuals involved in the process of educating people: from peers in AU to students in classes
  • - You can navigate complex interactions with employees at all levels of the organization
  • - You have strong organizational and prioritization skills, with the ability to multi-task
  • - You are committed with attention to detail
  • - You are dedicated to follow-through to ensure tasks are completed
  • - You have experience getting things done through formal/informal channels and networks
  • - You have the ability to streamline routine logistical tasks and build efficient processes
  • - You have extraordinary written and verbal communication skills, including the ability to handle sensitive information with tact, subtlety, discretion, and judgment
  • - You are proficient with common productivity tools such as Word, Excel, and Keynote
  • - You have strong interpersonal


Responsibilities of these positions include, but are not limited to the following:
- Support faculty with logistics coordination for AU sessions (room bookings, event set up, catering coordination, supplies, room set up, shipping, etc.)
- Provide customer service to Apple employees who attend our classes, as well as to HR and business partners who have inquiries around AU curriculum and activities
- Support the department as new programs and initiatives are created
- Assist with Apple's New Employee Orientation (NEO). Responsibilities include handling logistics before and after NEO and assisting at NEO Sessions
- Use and support the department's internal systems for creating plans, tracking events, and leading participants
- Be the "go-to" person on the training team; a small portion of the job is administrative

- Stay curious
- See around corners
- Obsess over the customer experience
- Cut through ambiguity
- Approach problems flexibly
- Fight for excellence
- Seek expertise and experience

Education & Experience

Relevant degree, or significant related work experience.

Additional Requirements

Posted: 2020-02-06 Expires: 2020-03-06

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Operations Specialist, Apple University

Apple, Inc.
Cupertino, CA

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