8 days old

Order Support Supervisor

Austin, TX 78701
  • Job Code
    200188926
Summary

Summary

Posted: Sep 9, 2020

Role Number:200188926

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe...Summary

Summary

Posted: Sep 9, 2020

Role Number:200188926

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

The Retail Contact Center is looking for an Order Support Supervisor. This role is responsible for providing daily supervision, developing talent, managing the daily execution of the business, and partnering with RCC Strategy and boundary teams on continual process improvement. This supervisor will contribute to the customer experience by ensuring that specialists are prepared to handle system and customer service issues in a timely manner through customer-centric critical thinking.

This role is located on our campus in Austin, Texas.

Key Qualifications

  • SAP experience with order maintenance, delivery blocks, and Workflow
  • Proven experience in people management with strong leadership background
  • Proven ability to build strong cross-functional relationships
  • Strong analysis and problem solving skills
  • Strong decision-making skills and sound judgment
  • Excellent written and verbal communication skills
  • Strong work ethic with a high degree of flexibility
  • Excellent interpersonal skills
  • Ability to work in a fast paced, challenging environment
  • Detail oriented self-starter that deals well with ambiguity
  • Flexibility to work any shift within 7-day work week

Description

Responsibilities include:

Support employees' individual development

Champion a transparent work environment and drive job satisfaction

Manage specialists' productivity and quality

Conduct regular 1x1s with employees

Lead biweekly team meetings

Work cross-functionally with RCC contact center management

Identify and communicate training and development opportunities

Lead team development in critical and creative thinking

Identify innovative ideas to improve customer experience and specialist performance

Education & Experience

Normally requires bachelor's degree plus 1-3 years experience in a customer service/support environment

Additional Requirements

Posted: 2020-09-10 Expires: 2020-10-10

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Order Support Supervisor

Apple, Inc.
Austin, TX 78701

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