28 days old

Platform and Customer Quality and Reliability Engineer

San Jose, CA 95113
  • Job Code
Job Description

 As Intel products grow increasingly complex from design, manufacturing, and customer implementations, focus on maintaining high quality to meet customer needs is even more important for Intel's success. As part of the Platform and Customer Quality and Reliability Group in Intel's Corporate Quality Network (CQN), the successful candidate will be leading product quality improvement, customer issue response, and internal issue resolution with business unit partners in the Network and Edge Group (NEX). There are two positions available, one working with the Network Platforms Group (NPG) across and the other working with Programmable Solutions Group (PSG) to deliver world class quality and reliability across a wide range of products, markets, and customer requirements.

The Platform and Customer Quality and Reliability Engineer will be responsible for but not limited to:

  • Identifying and prioritizing cross-organizational strategic initiatives to ensure product quality meets Intel customer expectations, using quality indicators to drive the initiative roadmap.
  • Working closely with senior leaders across various organizations (e.g. design architecture, validation) to understand and engage with customer issues, and lead initiatives to prevent future customer impactful issues.
  • Driving the execution of cross organizational initiatives to closure, working across development and business unit partnerships.
  • Owning an end-to-end quality program initiatives, driving continuous improvements throughout the product lifecycle, and delivering quality from concept through product end of life.

The ideal candidate should exhibit the following behavioral traits:

  • Effective verbal and written communication skills to influence change at all levels of the organization.
  • Uses their technical expertise to lead large initiatives that stretch across technical domains and functional roles.
  • Self-driven individual with leadership skills that facilitate successful closure of strategic initiatives incorporating for both technical and business concerns.
  • Passion to influence peers and senior leaders to deliver continuous product quality improvements and quality focused behaviors that improve customer experience.
  • Analytical thought processes and problem-solving skills to identify key quality initiatives to maximize impact and benefit to the customer experience.
  • Discipline in documentation of processes, execution of initiatives, and governance-accountability to ensure successful closure of initiatives.


 You must possess the minimum qualifications highlighted below to be considered for this position. Qualifications listed as preferred or additional will be considered a plus factor for applicants.

Minimum Qualifications:

  • Candidate must possess a Bachelor's degree in Electrical Engineering, Computer Science and Engineering, Chemical Engineering, Physics or related field of study with 10+ years of industry experience in semiconductor / electronics design or manufacturing, OR
  • Master's degree in Electrical Engineering, Chemical Engineering, Computer Science and Engineering, Physics or related field of study with 7+ years of industry experience in semiconductor / electronics design or manufacturing.

Preferred Qualifications:

  • Experience with managing technical programs involving multiple stakeholders.
  • Experience in the field of SOC design, semiconductor quality and reliability, component and platform validation.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support.  Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moores Law to bring smart, connected devices to every person on Earth.

Other Locations

US, Arizona, Phoenix;US, Oregon, Hillsboro

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

Posted: 2022-06-05 Expires: 2022-07-06

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Platform and Customer Quality and Reliability Engineer

San Jose, CA 95113

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