23 days old

Principal Product Manager, Chatbots

Roseland, NJ 07068
ADP is designing the future, we need a Principal, Product Management to help.
 
The world of Human Capital Management is changing faster today than at any other time in history. ADP is leading the way of inventing the future of work. This is more than just creating new features; it's reinventing how work gets done, and we need the world's best people to help us do it. We are seeking tenacious forward-thinking individuals who thrive in the face of challenge, and who can see the opportunity in every change.
 
Are you sick of working on projects that aren't solving real problems? - At ADP we pay 1 in 6 Americans each pay cycle. The changes we make impact millions of people, every day.

Are you tenacious, curious, and passionate? It takes real grit and a special kind of leadership to help transform instead of just build. If you're ready for the next challenge, this is it.

Do you want to work with some of the most passionate people and diverse teams around the world? We have people from every age range and every background. The people here are what make ADP special; you'll see that right away.
 
Let's invent the future together. What are you working for? #HelloWork
 
First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with HR solutions that help companies of all sizes focus less on work and more on success.
 
Our next Principal, Product Management will be an expert in the product management field and in delivering AI driven chatbot in a large scale enterprise environment. The right individual will influence strategy to address internal and external business changes, market challenges and/or regulatory issues, as well as recommend process changes, product or service improvements and/or cultural shifts. They will contribute to the development of the functional product strategy within the product domain partnering with business leaders, product leaders, corporate strategy, and development leaders across all business units at ADP. The Principal, Product Management will direct multidisciplinary projects and initiatives, managing one or more products including ADP's Virtual Assistant (A.V.A.) and others as needed. They will proactively identify and solve the most complex problems that impact the management and direction of the business.
 
WHAT YOU'LL DO:
 
Influence Product and Go-To-Market Strategies:
  • Drive the strategic direction of products; oversee the development and management of product roadmaps. Direct all aspects of product lifecycle and overall product readiness, driving innovation, strategy, growth and revenue.
  • Clearly articulate strategies and the pros and cons of options. Get buy-in from teams and leadership on product strategies.
  • Identify and champion opportunities outside of ADP for acquisition targets, competitive positioning and other needs.
  • Must have the ability to interface, present and influence executive levels at ADP.
Portfolio Planning and Prioritization:
  • Respond to market shifts that affect multiple products to maximize benefit across all products.
  • Plan for emerging technologies and their effect on products. Can articulate technology trends affecting products and why the company is adopting them.
  • Interpret market needs, over a year ahead, influencing product & service improvements/enhancements; utilize big picture operational view plan for impact across teams. Have deep knowledge of HCM & SaaS market.
  • Align priorities and trade-offs with executive sponsor.
  • Plan teams around feature and product development; anticipate organizational needs. Guide teams to prioritize features across multiple products based on customer/market needs and competitive landscape.
  • Seek new ways to apply product technologies to other industries.
  • Influence product direction by anticipating future client needs. Work with internal stakeholders to identify ways to expand relationship with product users.
Customer Experience and Market Orientation:
  • Respond to market shifts that affect multiple products maximizing benefit across all products.
  • Demonstrate cross-product thinking to have a view on which competitors are likely to enter new markets.
  • Define the product ecosystem in a broader sense and can communicate it to stakeholders.
  • Drive CX vision for a small set of products.
  • Design and align organization on storylines across products to imagine the holistic UX.
  • Negotiate with senior management, customers, regulators or vendors to influence decisions.
Product Acumen and Metrics:
  • Measure the success of products by defining and monitoring key metrics and adoption rates.
  • Know which are the most meaningful KPIs to track across products to drive product line OKRs.
  • Define internal/external client metrics and tracking measures to ensure success.
  • Evangelist for AI and NLP technologies and the service the team provides
Product Leadership and Impact:
  • Direct and influence the activities of one or more product groups, providing thought leadership to senior managers; have overall accountability for the successful product lifecycle from design to deployment.
  • Lead highly visible multidisciplinary project teams or initiatives; provide thought leadership.
  • Impact business direction through the development of innovative services and products.
  • Build relationships with engineering, design and business leaders and drive alignment on goals. Engage with engineering leads to plan for upcoming products and features.
  • Serve as stakeholder in key Agile/Scrum ceremonies.
 
REQUIRED QUALIFICATIONS:
  • 10+ years' experience in a product management role, with experience managing multiple agile design-driven, user-centered product and development teams supporting the delivery of web/mobile based product(s).
  • Experience delivering successful digital transformation in large organizations.
  • Experience in delivering A.I. driven chatbot in large scale enterprise environments.
  • Worked in Agile development environment and understands the development concepts.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Has market awareness of other vendors, technologies, user behaviors and able to gather the relevant information to help make product roadmap decisions.
  • Experience with contact center solutions (e.g., Genesys, Avaya, Cisco, Five9)
  • Experience with AI/NLP technologies like Watson, DialogFlow, Luis, Lex
  • Thought leader. Experience and confidence speaking and sharing in group settings to educate, persuade, and inform.
  • Proven ability to partner effectively across functions, with an exposure to complex organizations and the ability to gain shared vision on product decisions and priority trade-offs.
  • Strong communication and presentation skills, including the ability to communicate technical issues simply and convincingly to help drive fast decisions.
  • Familiar with leading development teams in design. Delivering great outcomes and customer experience; utilizing expert product knowledge and influential leadership style.
  • Expert experience researching industry trends, usage analytics, competitive pressures and proven experience applying to product strategy & roadmap.




Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Were designing a better way to work, so you can achieve what youre working for. Consistently named one of the Most Admired Companies by FORTUNE Magazine, and recognized by DiversityInc as one of the Top 50 Companies for Diversity, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. Always Designing for People means were creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2021-03-19 Expires: 2021-05-09

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Principal Product Manager, Chatbots

ADP
Roseland, NJ 07068

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