1+ months

Process Management Director - 184332

Florham Park, NJ 07932
  • Job Code
\u003Cp style=\u0022margin-bottom: 12.0pt;\u0022\u003EADP is hiring a \u003Cstrong\u003EProcess Management Director\u003C/strong\u003E. This position will be responsible for the development and execution of Implementation and Implementation/Sales related strategies and initiatives that are aligned to the achievement of SBS strategic goals for growing the business, lowering cost of new client transition and improving the business operations. Represents the needs of field implementation operations at the Corporate ADP level and is the key liaison with SBS field, Division and Corporate executives regarding service matters. Drives business process reengineering efforts to address emerging market demands, changing product strategies and to achieve competitive success.\u003C/p\u003E \u003Cp style=\u0022margin-bottom: 12.0pt;\u0022\u003E\u003Cstrong\u003EAt ADP we are driven by your success\u003C/strong\u003E. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp style=\u0022margin-bottom: 12.0pt;\u0022\u003E\u003Cstrong\u003EGENERAL RESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Develops division-wide implementation strategy to achieve quality, time to start, no-start, start dollars/units, improved productivity and ultimately, revenue/NOI goals. Executes on strategy through projects, implementation executive direction, implementation business process models, tools and technology deployment and implementation associate development.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Develops implementation service offerings to support sales and market strategies and revenue strategies, understanding competitive challenges and opportunities. Actively manages the partner relationship with sales to ensure alignment within SBS.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Responsible for the development and execution of the SBS strategy in the Philippines and India for Implementation\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Uses technology to automate business processes to facilitate achievement of client satisfaction and retention goals\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Partners with field VPs and Directors to identify opportunities for innovation. Coordinates cross-region communication for idea sharing and alignment of best practices. Establishes SBS region-wide performance and operating standards as they relate to implementation services.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Communicates strategic importance of a project(s) internally (IT, Service Ops) and externally (Field) to gain support (funding and buy-in) to ensure success of initiatives and investments.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Leverages relationships and collaborates on a regular basis with other functional areas within SBS Corporate to identify client and associate training needs, develop and manage financial budgets for investments and performance metrics, support Implementation related initiatives with other BU\u0027s, service and sales operational and marketing implications of SBS implementation services. Prepares business cases with ROI justification for field investments. Investments may span \u0026lt;$100K to \u0026gt;$2M.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Oversees client survey feedback processes and client retention results. Regularly monitors results and develops proactive measures to rectify client dissatisfaction.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Ensures consistent rollout and maintenance of business processes and initiatives in accordance with SBS standards. Ensures alignment with SBS strategic objectives.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Ensures that all business processes are compliant with numerous regulatory requirements, including Sarbanes-Oxley (SOX).\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Establishes clearly defined department and individual goals and objectives and communicates these to associates through department and performance planning. Provide periodic performance feedback vs. objectives and conducts annual performance reviews on all associates. Responsible for hiring and terminating as required. Determine the department\u0027s training requirements and ensures timely and effective training schedules both formal and on-the-job, to enhance the skill base of the department.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s degree\u003C/li\u003E \u003Cli\u003EAt least 8 years of experience\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003Cp\u003E\u003Cstrong\u003EPreference will be given to candidates who have the following:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EMBA or advanced degree\u003C/li\u003E \u003Cli\u003EExperience leading large-scale projects\u003C/li\u003E \u003Cli\u003EAbility to assess team members\u0027 performance and provide motivational support\u003C/li\u003E \u003Cli\u003EExperience with creation of value stream, process flow, and/or client journey maps\u003C/li\u003E \u003Cli\u003EStrong client relationship building skills\u003C/li\u003E \u003Cli\u003EProficient in the latest web technologies and working knowledge of various operating systems\u003C/li\u003E \u003Cli\u003EProficient use of Microsoft Excel/Access for data collection and analysis\u003C/li\u003E \u003Cli\u003EProficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E#LI-AJ1\u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-11-05 Expires: 2019-12-12

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Process Management Director - 184332

Florham Park, NJ 07932

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