13 days old

Product Owner - Retail Online BPR

Austin, TX 78701
  • Job Code
    200224511
Summary

Summary

Posted: Feb 24, 2021

Weekly Hours: 40

Role Number:200224511

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer ex...Summary

Summary

Posted: Feb 24, 2021

Weekly Hours: 40

Role Number:200224511

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Are you passionate about creating a world class customer experience? The Specialist Platforms team within Retail Online BPR is looking for a strong Product Owner to serve as the business-side owner of a software product, or group of software products, used by Retail Contact Center (RCC) Specialists.

This role will be located in Austin, TX.

Key Qualifications

  • 5 to 10 years Software Development work experience
  • 3 to 5 years Product Ownership experience
  • Subject matter expertise with contact center operations and technology
  • Hands on experience with financial services solution is desired
  • Experience managing projects/programs of all sizes, including large, cross-functional initiatives.
  • Advanced knowledge of the software development lifecycle (SDLC) and Scrum methodologies Excellent interpersonal and presentation skills
  • Demonstrated leadership skills with an ability to influence partners
  • Ability to maintain and develop relationships within the cross-functional teams
  • Excellent interpersonal and documentation skills
  • Experience with UI/UX design
  • General understanding of programming fundamentals

Description

This is a fast-paced business with ambitious goals. You will be working as a domain lead within a critical pillar of RCC's customer support organization. While you will work largely autonomously, you will need to collaborate closely with others to see your vision realized. Imagine having all the resources of big tech with the passion and personal touch of a start-up!
- Conceive, analyze, develop, and manage strategic process improvement and new, innovative program initiatives for Apple's support business.
- Analysis of current state tools and procedures working toward strategic change to improve the contact center and help achieve the overall objectives.
- Manage vision, roadmap and release cycle for your software product(s).
- Support all phases of software development lifecycle.
- Lead user roundtables and similar efforts to understand the needs of the business Support engineering team by writing and managing design requirements.
- Work in a fast-paced environment as a positive and contributing team member Manage several projects and initiatives simultaneously.
- Travel is required as this is a global role.

Education & Experience

BA/BS or equivalent experience

Additional Requirements

  • Project Management Certification (PMP) a plus
  • Software Programming experience a plus


Posted: 2021-03-27 Expires: 2021-04-26

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Product Owner - Retail Online BPR

Apple, Inc.
Austin, TX 78701

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