24 days old

Project Manager - AppleCare Support Programs

Austin, TX 78701
  • Job Code
    200181536
Summary

Summary

Posted: Jul 22, 2020

Weekly Hours: 40

Role Number:200181536

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Jul 22, 2020

Weekly Hours: 40

Role Number:200181536

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Key Qualifications

  • Extensive experience working in a fast-paced contact center or similar environment
  • Skillful at motivating a team in a matrix environment.
  • Solid understanding of business and operational environments.
  • Extensive experience leading projects and change initiatives.
  • Excellent knowledge of, and experience with, project-management methodologies i.e. Six Sigma.
  • Strong attention to detail, ability to prioritize effectively and work independently without supervision.
  • Adept at communicating and influencing in a matrix organization including one-on-one, small and large groups, and with peers and executives.

Description

The Project Manager will lead multiple strategic projects and programs of varying scale and complexity to support the organization's overall business objectives. The ideal candidate possesses outstanding business insight and a strong quality ethos, and is able to transition seamlessly between projects. Ability to gather and analyze information from a variety of disparate sources to inform decisions is essential to success in this role. Other responsibilities include:

Critical Thinking/Analytic reasoning
- Understand how projects support business goals and ensure initiatives are aligned with business vision, strategy, and deployment within Apple.
- Cut through ambiguity to gather, define, and document project requirements and scope.
- Use data analysis and empirical information to support conclusions and decisions.
- Anticipate and adjust for problems, risks, and roadblocks.
Leadership Impact/Influence
- Partner with senior managers to ensure projects are supporting the overall AppleCare Strategy.
- Manage internal partners and hold them accountable to deliver project tasks on time and within scope
- Lead and support teams in achieving results that are timely and consistent within the larger context of the business goal.
- Actively resolve conflicts to avoid any negative impact to the project and team members.
- Mentor and guide junior project managers.
Communication and Collaboration
- Establish and maintain strong working relationships with all internal partners.
- Communicate concisely and clearly with internal customers, peers, business partners, senior managers and executive leadership verbally and written, including Keynote presentations.
- Represent the Support Projects organization to other internal groups and customers to ensure that Apple's support objectives are understood.
- Manage and communicate changes in scope in a timely manner.

Quality and results focus
- Incorporate customer satisfaction in all project activities to improve overall experience while keeping associated costs low.
- Act independently making timely decisions, sometimes with incomplete information and under tight timelines.
- Measure performance against goals, evaluate results, and hold self and others accountable.
- Work reciprocally with project managers in other functional areas and lines of business.

Education & Experience

Bachelor degree or equivalent experience required

Additional Requirements

Posted: 2020-08-26 Expires: 2020-09-25

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Project Manager - AppleCare Support Programs

Apple, Inc.
Austin, TX 78701

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