1 day old

QA Auditor

Performant Financial
Lathrop, CA
  • Job Code
Performant Financial Corporation

Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

QA Auditor
Job Code:2019-10-2-007
Location:Lathrop, CA
Status:Regular Full Time
The QA Auditor completes audits of Performant Recovery’s processes to ensure compliance with Performant’s Audit and Self-Assessment Procedures.

Essential duties:

• Phone Auditing Department and Verbal Dispute Resolution
• Credit Reporting
• Time Zone Compliance
• Written Complaint Compliance
• ECOA and Settlements and Compromises
• Payment Processing and Payment Arrangements
• Letter Generation processes
• Administrative Resolution procedures
• HIPAA procedures
• Perform other incidental and related duties as required and assigned
Required Skills and Knowledge:

• Must possess excellent written and verbal communication skills required to communicate with external parties.
• Demonstrate ability to be detail-oriented as it relates to reviewing/researching and determining appropriate conclusions.
• Must demonstrate sound judgment and decision making
• Ability to pass background checks for federal agencies
• Detailed knowledge of the collection process and the laws that regulate our industry
• Ability to manage multiple priorities and follow up on work in various stages of completion
• Knowledge of Microsoft Word, Excel. Crystal Reports and Access Database

Physical Requirements:

• Sit/stand/walk 8-10 hours/day
• Lift/carry/push/pull under and over 10 lbs occasionally
• Keying frequency, handling, reaching, fine manipulation
Education and Experience:

• Experience with Promise Land and LCS
• High School Diploma or equivalent
• College Education preferred, or equivalent minimum 2 years work experience

Performant Financial Corporation is an Equal Opportunity Employer.
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration protected by law. Performant will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.
Employment VISA Sponsorship is not available for this position and authorization to work in the United States is required prior to employment. Remote work is not an option; however, relocation benefits may be available.

Drug/Alcohol Free Workplace:
Performant Financial Corporate is committed to maintaining a Drug and Alcohol Free Workplace. Candidates that have been offered employment will be required to submit and successfully pass a drug and alcohol screening. Drug and alcohol screening for current employees may be performed in certain circumstances in accordance with company policy and applicable laws. 

Background and Credit Checks:
Performant Financial Corporation will procure a background criminal and credit history report on you in connection with your application for employment as allowed under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of your authorization and, if you are hired or engaged by Performant Financial Corporation, throughout your employment or contract period.

Agency Submissions:
Performant Financial Corporation does not accept unsolicited agency resumes. Please do not forward resumes to Performant employees. Performant Financial Corporation is not responsible for any fees related to unsolicited resumes.


Posted: 2019-07-18 Expires: 2019-08-17

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QA Auditor

Performant Financial
Lathrop, CA

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