19 days old

RCC Setup Specialist (English)

Austin, TX
  • Job Code


Posted: Nov 24, 2019

Weekly Hours: 40

Role Number: 200120281

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Crafting great customer experiences is paramount at Apple and one of the key groups that help shape these experiences is the Retail Contact Center (RCC). The RCC Online Personal Setup Specialist engages with customers who purchased Apple products from Apple.Com or our local retail stores. During this engagement, you will take your customer through the ideal customer Setup journey as well as deliver an amazing customer experience throughout the interaction

The Retail Contact Center is looking for motivated, outgoing, and tech-savvy individuals who want to offer Apple customers an unparalleled customer experience over the phone, video and chat

This role in located on our campus in Austin, TX

Key Qualifications


Apple Product Specialists will receive training to deliver an incredible Personal Setup session online including positioning, demonstrating, and sharing features of Apple products. Specialists will be expected to:
•Interact with Apple's customers through multiple channels simultaneously
•Create, build and champion relationships with customers by providing a unique Setup experience
•Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms
•Be familiar with Apple hardware and operating systems
•Understand and convey the positivity of Apple's values to our customers
•This position also requires a high degree of flexibility, potentially requiring individuals to work night and weekend hours. Lastly, the Sales Specialist at times may receive call types not related to Setup and will be required to provide support to ensure an exceptional customer journey

Education & Experience

BA/BS preferred or equivalent experience

Additional Requirements

  • Ability to offer responses to customers in fast paced environment, understanding the dynamics and responsibility of written communication
  • Independent thinker with a passion for self-owned career development
  • Creative problem solver
  • Adept working with ambiguity
  • Ability to maintain a positive attitude in high-stress/fast-paced work environment
  • Drive for results, demonstrates high degree of drive and determination
  • Adaptive and flexible to changing technologies, process and environments
  • Ability to work and make decisions with minimal supervision
  • Strong organizational skills
  • Flexibility to work shifts on a 7 day schedule
  • Team player

Posted: 2019-11-25 Expires: 2019-12-24

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RCC Setup Specialist (English)

Apple, Inc.
Austin, TX

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