1+ months

Responsable des Op\u00E9rations H/F - 179106

Nanterre, \u00CEle-de-France
  • Job Code
\u003Cp\u003E\u003Cstrong\u003ETitle: RESPONSIBLE FOR OPERATIONS\u003C/strong\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EBU: MA\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EHierarchical attachment (position):\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EMission:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EThe Operations Manager\u0027s mission is to achieve the objectives set for him by his management. He is responsible for a center of expertise. As such and for the scope of his activity, he is responsible for:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ESteering the activity and men;\u003C/li\u003E \u003Cli\u003ELeadership of the relationship and service provided to internal and final customers;\u003C/li\u003E \u003Cli\u003ETo contribute in its scope to the financial objectives of its activity, by controlling its management costs, contributing to the preservation of turnover and its development;\u003C/li\u003E \u003Cli\u003ETo relay the strategy of ADP by inscribing its perimeter in the strategic projects of organizational developments, technological deployments and evolutions of offers and services to the internal and final customers supported by the company.\u003C/li\u003E \u003Cli\u003EHe is the guarantor of the application and deployment of ADP\u0027s human, economic and technical solutions for the employees and the internal and final clients entrusted to him.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003ERole in terms of tasks:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EYou perform the function of Operations Manager of the Expert Payroll Department as part of our service commitment. You supervise a team.\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EYour activities are divided into four major areas:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EThe animation of the team on a daily basis which consists in organizing the work according to the constraints and the priorities, to ensure the good diffusion of the information necessary for the realization of the mission of the Experts.\u003C/p\u003E \u003Cp\u003EListening and exchange with employees Empowering employees by orienting them to find solutions to the difficulties they encounter and by involving them in the broader reflections for continuous improvement of the processes, methods and work deliverables in force within the activity\u003C/p\u003E \u003Cp\u003EThe setting of the objectives of the collaborators, established according to the instructions of ADP, articulated with the measurement and the evaluation of their achievement. The animation of regular feedback on the performance of each collaborator. The decision-making and corrective actions necessary to guarantee the quality of contribution and the good involvement of each one. The deployment of a management by objectives and KPI based on an accompaniment evaluated (indicators of performance) of the collaborators in the achievement of their objectives\u003C/p\u003E \u003Cp\u003EThe analysis of skills needs in the team, and its implementation as part of an HR action plan with the support of the Human Resources Department.\u003C/p\u003E \u003Cp\u003EDecision-making, in agreement with its Director and the Human Resources Department, on the following subjects: recruitment, promotion, salary increase, employee development, mobility.\u003C/p\u003E \u003Cp\u003EThe support of the Customer Service Operations Manager in the representation of the ADP management towards the customer, and the incarnation of the responsibility of the contract in its legal, financial and operational dimensions.The organization of the device necessary to respect the contractual commitment in terms of expertise and in terms of management of particular situation (project, crisis situation, ..)\u003C/p\u003E \u003Cp\u003EThe meeting of customers as soon as the situation requires it, or in the framework of planned and proactive actions and this in order to pilot operational action plans turned on the guarantee or the restoration of the quality of service.\u003C/p\u003E \u003Cp\u003EPermanent exchange with Customer Service and all other ADP services to ensure consistency of operating methods, explain them to its employees, and ensure alignment with customers .\u003C/p\u003E \u003Cp\u003EUnder the guidance and decision-making arbitration of the Transversal Services Operations Director, the division\u0027s contribution to the development of the customer base by encouraging the feedback of information, by taking part occasionally in actions with the Customer Service actors.\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EContribution to financial objectives:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EDepending on the area of responsibility,\u003C/p\u003E \u003Cp\u003EKnowledge of the monthly financial reporting of the activity and dissemination of key elements through the Operational Management reviews.\u003C/p\u003E \u003Cp\u003EContribution to the management of invoicing, management of receivables by contributing to action plans when the situation requires it.\u003C/p\u003E \u003Cp\u003EUnder direction and decision-making arbitration of the Transversal Services Operations Director, by contributing to securing the financial relationship with ADP Strategy Relays:\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EDeployment of the strategy, projects, processes defined by the General Management and particularly on the current priorities:\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EThe improvement of the customer recommendation (NPS)\u003C/p\u003E \u003Cp\u003ESupporting Customer Service in welcoming new customers, a context of strong growth served as a model of Service 3 Tiers: The DSN, customer service and team building skills\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EThe transmission of a vision, a course that gives meaning to the daily contribution of the team. The explanation of the changes and the organization of the accompaniment that it requires within the team.\u003C/li\u003E \u003Cli\u003EThe declination of the strategy into concrete action plans for employees, likely to contribute to the team\u0027s performance. The empowerment of employees in the implementation of change.\u003C/li\u003E \u003Cli\u003EThe essential transversal contribution to the projects of the Operational Direction of Transversal Services by taking initiative and the expression of thematic leadership within the Collective of Operations Managers, in order to inscribe your scope in an approach always concerted, coordinated and homogeneous evolution driven by the Director of Transverse Services Operations. The registration of your shares in the perspective of a collective of Operations Manager at the service of your operational management of Transversal Services is at the heart of each of your axes of mission.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EKnowledge:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EKnowledge of Expert\u0027s profession, technical and relational components\u003C/li\u003E \u003Cli\u003EKnowledge of the service model of the offer\u003C/li\u003E \u003Cli\u003EHave a transverse vision of IS\u003C/li\u003E \u003Cli\u003EKnow the client\u0027s organization\u003C/li\u003E \u003Cli\u003EKnow the state of the art of the fields of intervention\u003C/li\u003E \u003Cli\u003EUnderstand the technical decision-making architecture\u003C/li\u003E \u003Cli\u003EKnow the business of PAIE and have a good understanding of HR practices in business\u003C/li\u003E \u003Cli\u003EKnow the HR processes of the company\u003C/li\u003E \u003Cli\u003EKnow your offers\u003C/li\u003E \u003Cli\u003EKnow your organization\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EKnow-how :\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAbility to lead and develop a team (motivate, follow, empower, develop, reframe\u003C/li\u003E \u003Cli\u003EAbility to instill team spirit while organizing the work and priorities of a team.\u003C/li\u003E \u003Cli\u003EAbility to create processes and deploy them\u003C/li\u003E \u003Cli\u003EAbility to imagine innovative solutions.\u003C/li\u003E \u003Cli\u003EDiagnose a situation\u003C/li\u003E \u003Cli\u003EManage conflictual contexts\u003C/li\u003E \u003Cli\u003EManage priorities\u003C/li\u003E \u003Cli\u003ENegotiate and convince\u003C/li\u003E \u003Cli\u003EUse office tools\u003C/li\u003E \u003Cli\u003EValuing the team\u0027s work and keeping track of associated quotes\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EKnowledge is:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EGreat sense of listening\u003C/li\u003E \u003Cli\u003ECommunicating effectively: Knowing how to communicate individually and collectively, both orally and in writing\u003C/li\u003E \u003Cli\u003EGreat sense of customer relationship: pedagogy, calm, listening, methodological proposal force.\u003C/li\u003E \u003Cli\u003EPerseverance, calm, lucidity, ability to organize and work under constraints.\u003C/li\u003E \u003Cli\u003EHave a good relationship\u003C/li\u003E \u003Cli\u003EAnaytical and synthetical mind\u003C/li\u003E \u003Cli\u003EBeing a driver, a player of continuous improvement\u003C/li\u003E \u003Cli\u003EAccelerate decision-making by sharing with his manager\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-15 Expires: 2019-12-12

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Responsable des Op\u00E9rations H/F - 179106

Nanterre, \u00CEle-de-France

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