3 days old
2018-05-172018-06-16

SAP Ariba Payables Customer Engagement Director (SAP Ariba) Job

SAP
Pittsburgh, PA
  • Job Code
    177340
SAP Ariba Payables Customer Engagement Director (SAP Ariba) Job

SAP Ariba Payables Customer Engagement Director (SAP Ariba) Job

Date: Apr 20, 2018

City: Pittsburgh, PA, US

Company: SAP

Requisition ID: 177340
Work Area: Sales
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

SAP Ariba Payables Customer Engagement Director

 

Location: Home Office- United States

 

JOB DESCRIPTION:

 

The Payables Customer Engagement Director (PCED) has overall responsibility for the oversight of assigned SAP Ariba Payables customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.  The focus of this position is to maximize the value that customers and SAP receive through adoption and use of the Payables solution.  The PCED is expected to serve as the Payables primary point of contact for the customer from a commercial and relationship perspective.  The PCED is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the Payables value proposition in order to leverage adoption of our solutions and services necessary to support the customer.  The PCED is field based with an expected account ratio of 5-15 customers and travel of approximately 25%.

 

EXPECTATIONS AND TASKS:

 

  • Develop and implement account strategies and implementation plans for emerging and renewal customers that increase Payables adoption and identify new business opportunities within assigned accounts.  These plans should:
    • Ensure rapid adoption and enablement of Payables solutions that drive value for the customer
    • Increase the customer’s usage of Payables up to and beyond the entitlements that they have
    • Track SLA performance and overall customer satisfaction
  • Maintain a close working relationship with other regional business teams (such as SAP Ariba Account Executives and Customer Engagement Executives, SAP and Cloud Line of Business Account Executives, Services Account Managers, Global Account Directors and other customer facing staff) in support of global customers and corporate functions necessary to support all assigned accounts.
  • Act as primary escalation point for Payables solutions for those accounts within their portfolio
  • Drive opportunity development and accurate forecasting of the renewal and network growth
  • Participate in deal management and commercial negotiation of the Payables opportunity for renewals
  • Facilitate regular Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
  • Manage new account assignment into portfolio

 

WORK EXPERIENCE:

 

  • 5-10 years of experience in the following areas:
    • Selling or delivering working capital management services
    • Managing complex customer engagements
    • Commercial experience including experience developing account management plans and contract negotiation
  • Treasury Management and working capital management expertise
  • Complex Account Management

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

 

  • Multi-lingual a plus depending upon region
  • Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
  • Bachelor’s degree

 

 

 

 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations: Virtual - USA

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SAP Ariba Payables Customer Engagement Director (SAP Ariba) Job

SAP
Pittsburgh, PA

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SAP Ariba Payables Customer Engagement Director (SAP Ariba) Job

SAP
Pittsburgh, PA

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