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SAP Concur - Marketing Operations Director, Bellevue Job

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SAP Concur - Marketing Operations Director, Bellevue Job

SAP Concur - Marketing Operations Director, Bellevue Job

Date: Jun 26, 2018

City: Bellevue, WA, US

Company: SAP

Requisition ID: 188175
Work Area: Marketing
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


SAP Concur is looking for an experienced Marketing Operations Director to manage our global martech stack, and help us reach the next stage of growth for our business. This proven marketing leader drives success by connecting people, process and marketing technology to fuel data driven marketing strategies that deliver measurable growth, customer value and a competitive advantage. 


Our ideal candidate has a deep understanding of marketing, martech and data management, strong communication skills, humility, cultural sensitivity and passion. He or she naturally curious, thinks outside the box, works well under pressure and leads collaborative, high performance teams who are encouraged to have fun, fail fast, and achieve measurable results.



·       Build, manage, and optimize the martech stack throughout the entire customer journey. Understand the business and marketing strategy, and invest in the right solutions and processes to support it.

·       Lead and empower a team of marketing automation specialists who are responsible for the day to day operations, health, innovation, and governance of our marketing automation ecosystem - including Marketo, AWS, and other technologies to support the entire demand funnel.   


·       Manage and maintain the design and execution of lead management processes, marketing database and governance strategies, demand generation programs, nurturing and scoring programs within Marketo, AWS and other technologies

·       Contribute to marketing strategy, and translate that strategy into technology needs with strong collaboration with marketing stakeholders from across the business.

·       Drive change management, training, and enablement for a community of 250 willing marketers across 25 markets globally.

·       Balance technology and business process optimization and needs with short term business objectives with long term strategic capability investments. Determine what to rip and replace, what to build from scratch, and what to optimize and improve.

·       Establish and maintain processes and tools such as Agile and JIRA to manage global martech requests from marketing stakeholders by specifying, prioritizing, and communicating project timeframes, dependencies and risks  


·       Collaborate with cross functional business partners across marketing, IT, sales operations, sales,  to ensure ongoing alignment of data and system architecture across the broader SAP Concur tech stack.




  • BA/BS degree required
  • 10+ years of relevant B2B work experience in marketing or marketing operations
  • 8+ years marketing technology, and CRM experience (Marketo and Saleforce.com experience strongly preferred).
  • 5+ years management experience
  • Experience working with industry data visualization tools, digital analytics tools, and at least one modern programming language.
  • Experience leading and empowering teams of direct reports and distributed stakeholders 
  • Experience working with global business owners, and define multi-country technical requirements

·       Able to develop strong working relationships with peers, and can foster cooperation in non-hierarchical relationships.

·       An acute listener, able to diagnose before prescribing

·       Excels at troubleshooting and problem solving

  • Has demonstrable marketing acumen, and understands their application to systems
  • Solid attention to detail and the ability to work under tight deadlines
  • Comfortable managing multiple projects simultaneously amid ambiguity  
  • Ability to implement marketing technologies from scratch, inherit and improve technologies, or rip and replace existing technologies and integrate with enterprise applications

·       Ability to pass a background check


Critical Performance Competencies:

·       Strong Leadership skills

·       Strong relationship skills

·       Excellent writing, presentation skills and communication skills 

·       Exceptional technical skills

·       High business acumen

·       Extremely strong project management skills, and manage multiple projects and deadlines

·       Ability to communicate advanced technical concepts to non-technical audiences

·       Strong ability to navigate ambiguity and manage competing priorities.

·       Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organizational dynamics.

·       Natural curiosity, and excitement to stay abreast with the latest marketing technology trends and best practices

·       Ability to think outside of the box

·       Knowledge of continual process improvement methods

·       Flexibility and willingness to work on a broad variety of tasks

·       High level of negotiation skills for team buy-in and commitment

·       Ability to pass a background check

Value Competencies:

  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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