3 days old

SAP Concur- Senior Global Product Consultant Job

  • Job Code
    180724 Work Area: Solution and Product Management Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular
SAP Concur- Senior Global Product Consultant Job

SAP Concur- Senior Global Product Consultant Job

Date: Jun 19, 2018

City: Bellevue, WA, US, 98004

Company: SAP

Requisition ID: 180724
Work Area: Solution and Product Management
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. SAP Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries.


The Senior Global Product Consultant is responsible for being a central point of contact and SME to our customers.. This role includes providing consulting services (on site and via phone) to enable customers to realize the full value of select products, including:

  • Researching the history of the original sale of the solution
  • Assessing and addressing the current state
  • Presenting with clarity the value of the solution
  • Setting achievable adoption goals,
  • Walking customers through enablement steps
  • Sharing and advising on best practices and end user adoption solutions
  • Working to resolve customer issues to and troubleshoot
  • Help customers realize the full value of products


Our Product Consultants are the primary point of contact on selected products, both with internal client teams and externally with our customers; stewarding the relationship with the client in all matters related to the product and working collaboratively with client executives within the broader Client Success, Client Support, Travel Success and other relevant teams that work directly with our clients. This role will also work cross-functionally to surface client feedback and inform roadmap prioritization with Global Product Marketing, Traveler Marketing, Product Management and other internal teams to coordinate and streamline all customer-facing efforts and conversations.


In addition to the above, Senior Consultants play a key role in helping shape our Customer Success programs. You will be expected to do all of the above with an assigned set of key customers, and additionally work to help develop materials, marketing strategies, operational solutions, technical documentation, process documentation, cross-functional project management and other various assignments in order to support the growth of this program. These roles are seen as leaders on the team and also participate in mentorship opportunities with other consultants and interns throughout the year. Additional responsibilities may include (but are not limited to):

  • Develop custom and scalable marketing and program materials to be shared with team, internal stakeholders and customers.
  • Define and outline customer program expectations, process and overall operational flow.
  • Create templates for scalable reporting.
  • Coordinate customer event related activities for 12-15 global events/year.
  • Establish advocacy program, work with SAP Concur PR teams to extend reach of program.
  • Lead team meetings, setup cadence for team and customer advocacy activities.
  • Expand program into global markets, lead development of new customer programs.
  • Technical, program, field and customer-facing marketing documentation creation.


Education, Experience required:

  • 10+ years’ experience in a Client Account Management, Implementation/Solution, Consulting, Client Success or other Client/Customer Services capacity
  • Very high attention to detail and expert project management skills
  • Proven success on projects with heavy dependencies on cross functional teams
  • Expertise in identifying and presenting to customers the core value of a solution
  • Adept at problem solving and answering technical and non-technical questions given limited information
  • Able to remain positive in the face of criticism and frustration
  • Experience building programs, process and methodologies around adoption and enablement
  • Analytical and creative thinker; able to use abstract data to disseminate best practices to customers
  • Competent with numbers, technical facts, and fluid product environments
  • Incredible clarity of written and oral communication
  • Comfortable presenting to various senior level stakeholders
  • Ability to work with ambiguity
  • Cross-functional team player
  • Drive for results, Passion for customers
  • BA/BS degree required
  • Financial or travel industry experience preferred.
  • Knowledge of SAP Concur products a plus.


Job Specific Specialized Knowledge & Skills:


  • Demonstrated ability to analyze complex situations, define key objectives, and develop strategies, action plans and the ability to lead a cross functional team to the key objectives
  • Proven success in identifying and qualifying opportunities within existing client base and accounts.
  • Responsive and proactive communication
  • Presentation experience & training:  both in person and phone based
  • Issue resolution / conflict management
  • Broad understanding of business, financial systems and organizational decision-making.
  • Demonstrated ability to assess and analyze issues/data and develop or implement appropriate plan to resolve.
  • Proven ability to engage and interact with internal teams to drive the process of resolving client issues.
  • Excellent planning and project management capabilities.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.


SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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