25 days old

Senior Applications Engineer

QSC, LLC
Germany
  • Job Type
    Employee
  • Job Status
    Full Time
The Senior Applications Engineer is a customer-centric role responsible to provide training, system design and post-sales assistance to integrators, consultants and end-customers in the German-speaking market.
 
Training
* Conducts Q-Sys Architect Training (High-Level Q-Sys overview training) and Q-Sys Level 1 + Level 2 trainings.
* Teaching technicians how to troubleshoot (Quantum Training) - would also be a topic the candidate should be capable of performing.
* Control coding abilities would be a plus, as well as the ability to teach this subject (Q-Sys control training 101 + 201).
 
System Design (Pre-Sales Support)
* Provide a preview of costs for the hardware of a QSC/Q-Sys system.
* Provide the tender specs for the system mentioned above.
* Supporting consultants and system integrators to design a system with QSC components.
* Being capable to work with Visio and Autocad, as well as EASE Focus/Address.
* Experience in working with DSP design software of different manufacturers.
 
Post-Sales Support
* Diagnose and troubleshoot technical issues, including account setup and network configuration.
* Track and monitor system issues through to resolution, within agreed time limits.
* Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
* Provide prompt and accurate feedback to customers whilst ensuring all issues are logged accordingly.
* Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
* Document technical knowledge in the form of notes and manuals.
* Maintain and build an excellent relationship with customers and end users.
* In conjunction with the product development teams participate in market research, competitor and customer surveys.
* Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
* Attend industry training and develop relevant knowledge and skills to enhance performance.
 
Education/Experience:
* Experience of team management and leadership
* Proven work experience in AV&C system design and technical support
* Work experience with Unified Communications and Network Operations Centers a plus
* Strong understanding of and experience in audiovisual systems design, technical support and troubleshooting
* AV certification (e.g. CTS, CTS-D, CTS-I) and/or network certification (e.g., CCNA) and/or control experience a plus
* Exceptional technical ability with a detail oriented approach
* Well organized to manage conflicting priorities
* Excellent problem-solving skills individually and as part of a team
* Strong people management and leadership skills
* Confident and engaging presentation skills
* Excellent communication skills - with the ability to translate technical information for all types of audiences
* Fluent German language skills (both verbal and written)
* Excellent English language skills (both verbal and written)
 
Salary: €65000 - €75000 per year

Categories

Posted: 2019-04-24 Expires: 2019-05-24

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Senior Applications Engineer

QSC, LLC
Germany

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