13 days old

Senior Manager, iPhone NPI Quality

Cupertino, CA
  • Job Code


Posted: Oct 7, 2019

Weekly Hours: 40

Role Number: 200102710

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly.

The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it

At Apple, Quality is one of the cornerstones of what makes our products and technologies phenomenal. Leading the team responsible for ensuring our customers receive the high quality and reliability they expect in addition to enabling a design where quality is built in to scale large volumes at capable suppliers is an incredibly meaningful job requiring a broad array of technical and management skills. You will engage early in development to enable products which will delight customers

Key Qualifications

  • Deep knowledge of design, product integration, quality and manufacturing processes
  • Strong statistical and data analytics skills - statistical process control and sampling methods
  • Data driven and results oriented approach to problem solving, failure analysis techniques
  • Clear and consistent communication, including executive level presentation skills and ability to drive multi-functional teams
  • Knowledge of Quality Systems, Design of Experiments, Reliability Models
  • 10+ years experience in technical domain, high volume manufacturing, or development of consumer electronics or components


iPhone Product Quality Managers are responsible for driving quality improvement actions on future products. They enable a mass production capable manufacturing processes and develop plans to validate / verify new product quality at each development landmark including the field performance the device. They approach problems in an engineering method and make data driven decision. Quality Managers also bring up capable suppliers which can execute at a high level in an ongoing basis
• Identify and drive quality improvement opportunities in future products and manufacturing processes
• Lead Process FMEAs on new technologies and manufacturing processes
• Lead technical Failure Analysis to support root cause analysis and issue resolution
• Generate Product Quality Plan (PQP)
• Establish quality monitoring mechanism which generate meaningful metrics providing indication of outgoing quality at all nodes in supply chain
• Develop/Drive test correlation, metrology systems, sampling methods, cosmetics requirements, and more
• Manage quality escalation and issues
• Develop capable supplier that can be both technology and scaling partners
• International Travel is required (up to 25%)

Education & Experience

BS in Mechanical, Electrical, Materials Science or Industrial Engineering (MS/MBA preferred) or equivalent

Additional Requirements

  • Excellent written and verbal communication skills in English. Mandarin language skills are a plus but not required
  • Finance/eye for business (understand cost drivers and ability to derive costs associated with managing quality)
  • Reliability methods and quality sampling methodologies
  • Third party production quality & process management experience
  • Experience working with customers
  • Project management experience

Posted: 2020-02-08 Expires: 2020-03-08

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Senior Manager, iPhone NPI Quality

Apple, Inc.
Cupertino, CA

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