1 day old
2018-07-162018-08-15

Senior Project Manager, Ariba Customer Support Job

SAP
  • Job Code
    188611
Senior Project Manager, Ariba Customer Support Job

Senior Project Manager, Ariba Customer Support Job

Date: Jun 28, 2018

City: Pittsburgh, PA, US

Company: SAP

Requisition ID: 188611
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The Senior Project Manager – Service & Support is responsible for the overall management of a project throughout its lifecycle. S/he is responsible for defining, planning, tracking and managing the project, for identifying key resources and providing the direction they require in order to meet project objectives. This includes a later rollout inside and outside Service & Support. 

 

The Senior Project Manager – Service & Support provides leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria.  S/He also ensures adherence to project management methodology practices, provides team coaching, evaluates the performance of team members and reinforces the enterprise knowledge management through the collection and communication of lessons learned. In that capacity s/he will: 

  • Participate in the project planning activities and manage the execution of projects according to plan 
  • Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables. 
  • Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members. 
  • Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline. 
  • Manage the financial aspects of the project. 
  • Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action. 
  • Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained. 
  • Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.
  • Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.  
  • Use customer (independent of channel) and delivery organization feedback to develop future-oriented customer service strategies

 

Experience & Educational Requirements

  • 3 – 5 years of project management experience in project implementations 
  • Demonstrated experience in teambuilding and leading teams
  • Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule
  • Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements
  • Excellent communication and presentation skills
  • Bachelor's degree required

 

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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SAP

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