Do you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function? Join Western Union as a Senior Specialist, Workforce.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Youll be part of the Global Work Force Management team that is responsible for workload forecasting, staffing capacity planning, scheduling, and real-time performance monitoring. You will also focus on delivering great customer experience and ensuring long-term company success in achieving organizational goals. Youll be responsible for real time monitoring to ensure that service levels are optimized, coordinating schedule changes, and providing staffing recommendations. Youll manage outages from escalation to resolution and process all service requests.

Here are some skills, attributes, and qualifications you will have:

• Ability work under pressure and multitask with minimal supervision

• Strong analytical, time management, and communication skills

• Passionate about working in a dynamic environment

• Proficient computing skills with all common Office programs, especially MS Excel in particular is nice to have but not required (but not limited to)

Join us, and lets move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.