1 day old
2018-08-162018-09-14

Senior Support Engineer Job

SAP
  • Job Code
    191757 Work Area: Customer Service and Support Expected Travel: 0 - 40% Career Status: Professional Employment Type: Regular Ful
Senior Support Engineer Job

Senior Support Engineer Job

Date: Aug 8, 2018

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 191757
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time

Original Posting Date: August 8, 2018

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location: Newtown Square, PA (and various client sites nationwide)

 

Purpose and Objective: SAP Labs, LLC seeks a Senior Support Engineer at our Newtown Square, PA office location (and various client sites nationwide) to perform and lead overall analysis of situation at key accounts.

 

Expectations and Tasks: Identify top issues in key account engagements. Lead the analysis of system landscape and technical issues. Lead the analysis of core business processes for all applications. Lead the analysis of system and application operation. Deliver functional or technical tasks in MaxAttention projects. Bring technical or application expert knowledge into the project and as capability to contribute to solution definition from technical or functional side for at least one technical or functional area. Cooperate with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks. Take full responsibility for the quality of the delivered tasks and is accountable for the success. Deliver Onsite and Remote services for MaxAttention, Active Embedded and Mission Critical Support (escalations, task forces, and MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services and System Landscape Optimization (SLO). Deliver Expert Guided Implementation. Deliver onsite services as functional expert for broad area of topics. Lead delivery teams and takes customer project responsibilities. Handle critical customers/ Actively provide customer feedback to development based on delivery. Drive the development of necessary supportability features and support offerings. Assess the impact of business changes and product innovations. Manage internal service development projects. Deliver high-end services without tool support. Develop comprehensive service offerings and drives industrialization. Develop the expertise in their team and take ownership for all customer deliveries. Analyze functional gaps in ICC and developments to close gaps. Implement specific best practice operations scenarios. Develop trainings, specifications, and documentation. Initiate and lead new initiatives and activities for preventive services. Develop concepts for services, business processes, and best practices. Give feedback to development to enhance and adapt existing services, business processes, and functions. Build up expert knowledge and develop support services for new products and components and ramp-up solutions. Adapt standard service products to customers' individual needs. Act as a driver in projects and key project member. Take over development tasks in projects or service development. Deliver root cause analysis of complex situations. Use Agile methodologies for iterative software development. Gather business requirements and create user stories in issue tracking tools. Communicate regularly with customer's IT and business users either onsite or remotely. Manage customer requests and expectations with consideration for project scope. Engage frequently with developers and tracks leads to ensure goals are reached. Perform quality assurance (QA) activities to test technical and functional solutions. Demonstrate new functionalities to stakeholders upon completion of Sprints. Create and complete test cases each Sprint and guides user acceptance testing. Provide training documentation and deliver trainings to business and IT users. 40% travel required to various client site nationwide.

 

Education and Qualifications/Skills and Competencies: Position requires a Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems, or a related field and 3 years of experience. Will accept a Master's degree and 2 years of experience.

 

Work Experience: Experience must include 2 years of experience in the following: E2E Root Cause Analysis and diagnostics;' SAP administration, monitoring, troubleshooting and root cause analysis (including an EarlyWatch certification); HANA administration and monitoring; database administration and Performance Tuning; Oracle database architecture and tuning; SQL statement tuning, configuration and set up; SAP Netweaver Architecture and Performance Tuning; ABAP or JAVA programming and performance tuning; ABAP debugging and troubleshooting. 40% travel required to various client sites nationwide.

 

Travel: 40% travel required to various client sites nationwide.

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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