25 days old

Senior Ticketing Operations Manager, Brand Experiences Team

Culver City, CA
  • Job Code
    200144864
Summary

Summary

Posted: Jan 29, 2020

Weekly Hours: 40

Role Number:200144864

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. You bring passion and dedication to your job and there's no telling what you could accomplish
We are looking for a leader with a proven track record at delivering event ticketing systems to the highest level. As Ticketing Manager within our Brand Experiences team, you'll be part of group that builds out and activates events, event experiences and content for Apple events worldwide. Working with the Event Producer, you will be responsible for ticketing strategy and operations
This is a partner facing role with a cross functional focus that is inspired by activating the Apple ecosystem. As a hardworking member of the team, you thrive in a quick moving environment with a collaborative spirit

Key Qualifications

  • Minimum 10+ years experience in delivering ticketing operations at world class events
  • Demonstrated experience working as part of multi-discipline, multi-stakeholder teams delivering global, high-profile events
  • Extraordinary attention to detail, while still working under tight deadlines
  • Experience of handling multiple, concurrent projects with a collaborative approach
  • In-depth knowledge of ticketing strategy, distribution and admissions systems in a large-scale or high-profile event environment
  • Experience of talent or VIP guest ticketing at high-profile events
  • Knowledge and experience of electronic ticket entry or access control systems
  • High level of passion, collaboration and dedication to your areas of expertise
  • Strong written and verbal communication skills to external and internal audiences, and customers
  • Proven track record of building and leading teams to deliver ticketing operations

Description

Responsible for ticket strategy at events from concept to completion - involving management and oversight of all details
Plan and execute ticketing processes to ensure a seamless customer experience from launch through event admissions
Plan, execute and develop ticketing and admission processes to the highest levels, utilizing Apple tools and products to demonstrate brand awareness and heighten customer experience
Ensure ticketing systems and processes are embedded in the Apple ecosystem and are aligned with event and brand marketing strategies
Ensure that inclusion and diversity is at the forefront of event ticketing and admissions
Handle client relationships and expectations. Ensure delivery of the highest quality and act on client feedback
Develop and manage ticketing timelines in collaboration with the internal team and external partners
Collaborate closely with the event production team with a focus on admissions and guest flow
Provide constant, efficient communication between all parties, ensuring information regarding all projects is accurate
Partner, engage and collaborate with our internal teams to achieve the best results for the business
This role reports into the Head of Operations for Brand Experiences and is based in Los Angeles

Education & Experience

Bachelors degree or equivalent experience preferred
Relevant training/ certification in the areas of business management or events

Additional Requirements

  • You are proficient in Keynote, Numbers and Pages


Posted: 2020-01-30 Expires: 2020-02-28

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Senior Ticketing Operations Manager, Brand Experiences Team

Apple, Inc.
Culver City, CA

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