Summary

Posted: Jan 14, 2021

Weekly Hours: 40

Role Number:200208513

Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services,...Summary

Summary

Posted: Jan 14, 2021

Weekly Hours: 40

Role Number:200208513

Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Every single day, people do amazing things at Apple. Do you want to impact billions of users by developing an extraordinary product with a prime focus on accuracy, understandability and performance of the product? Bring passion and dedication to your job and there's no telling what you could accomplish!

We at Retail store apps infrastructure and operations team are responsible for the maintenance and high availability of business critical infrastructure and services. We are seeking a hardworking, self-driven individual to help co-ordinate the timely restoration of these services and drive incident management process across various multi-functional groups.

Are you a lifelong learner? Do you have a passion for building tools and automation? Come and join us in a fun-loving, highly motivated team and be a part of Apple's WW retail journey.

Key Qualifications

• 5+ years of recent systems engineering, software engineering, site reliability, or dev-ops experience in a medium to large scale production Linux or other UNIX environment.
• 5+ years of scripting and development skills in bash and one of Python, Ruby, Perl or JavaScript.
• 5+ years experience with Linux, Apache, DNS, monitoring, load-balancing, and caching.
• Proficiency in using Splunk, Kibana, distributing tracing systems like ZipKin, Jaeger etc
• Should be proficient in Java - Oracle based app architecture.
• Proficient in object-oriented programming and distributed systems
• Experience in Kafka, Cassandra, Couchbase, Elastic search,Solr and other no sql technologies
• Solid Understanding on Docker, Kubernetes and other container technologies is highly preferred

At Retail store apps team, we build and manage large scale web and iOS applications that are used by Apple retail store employees world wide. We strive to provide operational perfection by ensuring the highest levels of performance and availability across retail store apps. As we expand our presence from Apple Data center to other cloud providers, we are looking for a self-driven and highly motivated Site reliability engineer to restore the critical services and provide highest quality of customer support.
- Should have the ability to work in a fast-paced, mission critical environment.
- Represent the Ops team on key engineering releases and features - ensure operational readiness and communicate deployment and mitigation planning to APS team (Apple production support).
- On-call support, monitoring, and triaging as part of a shared rotation. Diagnose and mitigate critical failures in high pressure situations. Perform deep dives and root cause analysis as needed.
- Develop strong multi-functional relationships with business partners, Engineering, Quality engineering and Retail Store field team.
- Solve, research, analyze, and diagnose complicated technical issues by diving in to backend systems and logging.

Education & Experience

BS in Computer Science or equivalent industry experience

Additional Requirements