19 days old

Sr. Director HR Operations-64759C

Augusta, GA 30901

The Sr. Director HRBP Operations will lead the approach for delivering HRBP work consistently across ADP. This function is integral to our ability to deliver efficient services for our leaders and associates while ensuring high quality and user satisfaction. The Sr. Director HRBP Operations will act as a liaison to the COEs, lead functional projects, deploy programs within the HRBP community, and provide review and recommendation of any work requested to be added into the HRBP workload. This role will need to demonstrate a strong focus on continuous improvement with an HRBP and an associate/leader experience building mind-set. This leadership role will oversee a team of HR Process Improvement Consultants.


The Sr. Director HRBP Operations will be responsible for implementing best in class processes and tools to manage HRBP work. Experience managing transitioning work from multiple teams to centralized function, design and implementation, knowledge base management and process documentation are critical. Demonstrated relationship building skills with HR partners to improve delivery and address issues. Detailed focus on data and process to ensure data integrity. Ability to understand technical data flows across multiple systems. Lean/Process focus to simplify work is required to allow for additional scope growth in the function.


The Sr. Director HRBP Operations will provide leadership, supervision and guidance to HRBP operations team members, serving as a problem solver, mediator and coach. Interviews, hires and trains associates; plans, assigns and directs work; assesses performance and takes the vital action to achieve peak performance. This key role will oversee a team individual contributor.


Job Responsibilities:

  • Lead the HRBP operations delivery and partner with the HR COEs and HRBPs.
  • Bring expertise on Service Center best-practices (including tools & measurement,) while driving continuous improvement for a scalable and sustainable delivery model.
  • Ensure all SLAs within the HR services operation are consistently met / reviewed / revised as appropriate
  • Monitor, analyze, and report on key data through the development of appropriate metrics which measure the performance of the service teams.
  • Establish a plan for International service support
  • Create and maintain effective organization of responsibility, including training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision for HRBP services operations organization. Ensures services are well documented with robust operating procedures.
  • Support the large enterprise-wide project initiatives (i.e. RIFs, Compensation Planning, etc.) in partnership with the HRBP community.
  • Be detailed and technically savvy and able to implement and adjust data, processes and workflow as a Process SME globally.
  • Lead process improvement initiatives including mapping current state processes and re-engineering for ideal future state delivery. Focus on continuous improvement for adding new services or improving existing ones.
  • Handle particularly difficult/complex issues and ensures the full resolution of problems.




  • 10+ years of progressive responsibility of human resources and service support across a global footprint
  • Strong Operational Management skills including a proven ability to manage teams, clients, stakeholders and workflow.
  • Demonstrated ability to develop strong relationships with others.
  • Ability to influence senior management effectively
  • Demonstrated experience with process management.
  • Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and communications.
  • Excellent interpersonal communication skills.
  • Ability to make sound decisions in accordance with corporate policies.
  • Solid understanding of federal and state regulations as they pertain to HR.
  • Professional Human Resources (PHR) certification preferred.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2021-02-09 Expires: 2021-03-29

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Sr. Director HR Operations-64759C

Augusta, GA 30901

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