15 days old

Sr. Platform Customer Engineer Production Lead

Folsom, CA 95630
  • Job Code
Job Description

Technical acumen, critical thinking, communications and customer first all come together as the Sr. Platform Customer Engineer Production Lead in Client Customer Engineering (CCE). Great opportunity to work with Intel's top customers solving issues on sleek mobile and desktop form factors on 11th and 12th generation Intel Core processors. In this role you will lead a team of experienced debug engineers and work directly with CCE and CCG executive management. Responsibilities include sighting triage and assigning new customer sighting submissions, identify solutions to common problems, mentors and removes roadblocks for HW debug engineers, creates and delivers professional customer communications, and lead critical task forces with the singular goal of solving customer hardware problems. This role requires influencing engineering teams through knowledge and critical thinking, broad technical knowledge across Intel's platform ingredients, enjoys solving technical problems and able to fluently communicate with customers on a technical level. You will interact closely with CCE and CCG executive management, validation, manufacturing, marketing. Interfaces frequently with ingredient teams, including processor, IO teams, Graphics, Thunderbolt/Type-C Sub-system (TCSS), LAN, Wireless, BIOS, firmware and drivers. You will work with customers, CCE, validation and architecture teams to solve complex problems, drive solutions back to customers and Intel product teams to improve quality.

An Ideal candidate must demonstrate:

Excellent verbal and written communication skills. Evidence of skill and knowledge in customer communications and etiquette.


You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualification

Bachelor's Degree or Master's Degree in Electrical Engineering or Computer Science or any STEM related Degree.
3+ years of debug, design, customer engineering and/or technical marketing experience required.

Preferred Qualifications:
Experience working successfully with cross Business Unit teams and able to influence key stake holders to find complex technical solutions.
Background in Platform Debug or Silicon Design will be an asset.
Experience with one or more of Processor/Platform technologies like DDR, PCIe, Thunderbolt Type-C SubSystem (TCSS), Display, Power management. Experience in motherboard design is a plus.
Experience with debug tools: ITP, DCI, JTAG, Oscilloscopes, PCIe/USB protocol analyzers, Flash programmers is desired.

Inside this Business Group

The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to continue to advance PC experiences to deliver the real-world performance people demand. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Posted: 2022-05-08 Expires: 2022-06-08

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Sr. Platform Customer Engineer Production Lead

Folsom, CA 95630

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