27 days old

Technical Product Manager, Contact Center Technologies

Austin, TX
  • Job Code


Posted: Aug 15, 2019

Weekly Hours: 40

Role Number: 200089663

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Our team builds innovative Contact Center Operations and Team Manager solutions that enable Apple to be the global leader in customer support satisfaction. In this role, you will contribute to the mission of delivering innovative solutions in our world class Contact Centers. In working with engineering managers, business stakeholders, or end users you will drive product strategy and partner closely with cross-functional teams to define and deliver on the next generation of these solutions. If you are passionate about technology, solutions-oriented, and a strategic thinker you will make an immediate impact

Key Qualifications

  • Experience with product management or product design with a focus on software products and technologies in an enterprise environment
  • Strong technical skills in the development of web and mobile applications
  • Prior Experience working in Java, Python, SQL is preferred
  • Experience in doing data analysis to drive decisions
  • Identifying Key Performance Metrics (KPIs) to measure product success
  • Experience in driving product vision and future roadmap
  • Strong problem solving, negotiating, influencing, conflict resolution and decision-making skills
  • Proven experience with business and technical requirements analysis, feasibility, business process modeling/mapping, methodology development, and data modeling
  • Skilled at developing and exercising cross-functional influence, translating requirements between business owners and functional/technical team
  • Proactively initiates, develops, and maintains effective working relationships within the organization
  • Work collaboratively with different teams to design and execute on a given technical solution, managing multiple initiatives, and define roadmaps
  • Proven track record of thinking outside the box and exploring new approaches to problem solving
  • Strong written, verbal, and presentation skills a must
  • Keen eye for detail and stubborn resolve to drive to high quality deliverables
  • Preferred experience in developing user experience and UI mockups
  • Preferred experience in Machine Learning


Drive the vision, strategy, leadership, and overall success for our products and platforms in Apple Contact Centers used by Operations and Team Managers. You will be a Product Manager responsible for exciting and transformative products. Through collaboration, you will define reusable feature-sets with a clear roadmap, affecting thousands of users. You will be responsible for influencing various stakeholders through mock-ups and presentations using industry trends, standards, and key business drivers where applicable. Communication will be critical as the ideal candidate will be able to affectively communicate with executive management, business partners, architects, and other product managers

Education & Experience

BS degree or equivalent field with 5+ years experience

Additional Requirements

  • - Solutions-oriented, strategic thinker
  • - Inquisitive, analytical, and a proactive problem solver
  • - High-energy, positive, entrepreneurial in spirit while goal-oriented and results-driven
  • - Self-starter, takes initiative and can work independently as well as collaborate with team members and key stakeholders across the organization
  • - Well-organized and disciplined with high attention to detail
  • - Passion with sense of ownership and drive to deliver the best
  • - Direct, plain-spoken; conveys a genuine/authentic demeanor
  • - Applies creative out of the box thinking

Posted: 2019-09-16 Expires: 2019-10-15

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Technical Product Manager, Contact Center Technologies

Apple, Inc.
Austin, TX

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