22 days old

Technical Support Technician

Santa Ana, San José 10901

Technical Support Technician Santa Ana, Costa Rica

Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector? Join Western Union as Technical Support Technician.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this role, you will be part of Western Union Enterprise Technology Operations Center Team (ETOC) which provides first and second level application support services for WU Agents and Partners. ETOC is a single point of contact offering proactive IT infrastructure and critical applications monitoring to detect IT issues and prevent service disruptions. We also are actively participating in deployments, fulfilling configurational requests for WU money transfer applications.

For this position, you will need to have worked for 1+ years in a similar role. You will need to be competent in IT with a good track record of technical troubleshooting. As a daily task you will be assigned to solve and manage major incidents for which you are required to have proven experience. We need you to demonstrate good analytical and prioritization skills with a strong customer-oriented approach. Ideally, you will be educated to degree level in computer science or a related field, with experience working in global IT support or IT Operations teams. You will need to be an English proficient speaker (B2+-76%). For the role we require you to have schedule flexibility.

Join us, and lets move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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Categories

Industry

  • Banking / Finance
Posted: 2022-04-27 Expires: 2022-06-18

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Technical Support Technician

Western Union
Santa Ana, San José 10901

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