16 days old

Technical Writer

Apple, Inc.
Cupertino, CA 95014
  • Job Code
    200145965
  • Jobs Rated
    40th
Summary

Summary

Posted: Mar 20, 2020

Weekly Hours: 40

Role Number:200145965

The AppleCare Service Documentation team is searching for a hardworking Technical Writer to build technician-fa...Summary

Summary

Posted: Mar 20, 2020

Weekly Hours: 40

Role Number:200145965

The AppleCare Service Documentation team is searching for a hardworking Technical Writer to build technician-facing troubleshooting, take-apart procedures, and related content. This documentation covers all Apple products and is used by technicians worldwide to help millions of Apple customers!

Key Qualifications

  • Technical content development experience with a Fortune 500 consumer products company
  • Demonstrated ability to write documentation that is clear, concise, consistent, and accurate
  • Ability to build good working relationships with an established team of writers and our cross-functional partners
  • Quick learner
  • Concise communicator
  • Mastery of English grammar, writing, and copyediting
  • Expert attention to detail and organizational skills
  • Advanced proficiency with consumer electronics hardware and software (Apple product knowledge a plus)
  • Expert use of HTML editors, word processing, spreadsheet, and desktop publishing software
  • Experience using style guides (e.g., The Chicago Manual of Style)

Description

The successful candidate will work closely with service readiness engineers, media production specialists, and instructional designers, to build world-class service content and communication assets.
Responsible for the timely collection of documentation requirements and the creation of accurate troubleshooting and take apart procedures, the person in this role creates engaging technical content while ensuring continuity of tone and nomenclature across many service content assets.
Comfortable working alone or in team contexts, the person in this role consults with engineers, photographers, graphic designers, and editors throughout the content creation cycle.
Well-versed in technical documentation tools and practices, as well as content management workflows, the person in this role uses experience and good judgement to continuously drive documentation and process improvement across multiple, simultaneous projects and systems.

RESPONSIBILITIES:

Author clear and concise service guides and other technical service content.
Adapt tone and nomenclature of content to the needs of the intended audience.
Participate in Product Readiness core team meetings throughout the product development lifecycle.
Prioritize tasks and deadlines in a highly dynamic environment.
Collaborate with cross-functional team members in Service Training and Media Production to produce innovative service content solutions.
Partner with Subject Matter Experts, Instructional Designers, and Engineers to ensure robust content designs.
Continuously refine content authoring processes for greater efficacy.
Contribute to system requirements and infrastructure projects.

Education & Experience

Bachelor's degree in a related field, or equivalent experience

Additional Requirements

Jobs Rated Reports for Technical Writer

Posted: 2020-03-22 Expires: 2020-04-21

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Technical Writer

Apple, Inc.
Cupertino, CA 95014

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Technical Writer
40th2018 - Technical Writer
Overall Rating: 40/220
Median Salary: $70,930

Work Environment
Very Good
27/220
Stress
Medium
90/220
Growth
Fair
90/220
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