13 days old

User Acceptance Testing (UAT) Supervisor

Santa Ana, San José 10901

User Acceptance Testing (UAT) Supervisor Santa Ana, Costa Rica

Do you aspire to raise the standard in customer service excellence? Would you like to work in an environment where your creative thinking is valued to improve operational performance? Join Western Union as a UAT Supervisor.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You will lead UAT (User Acceptance Testing) efforts for one or more of the Western Unions Strategic Programs by also guiding, supervising, and coaching a team of specialists to help them achieve team goals. You will hold an outstanding role where you will be responsible for the UAT strategy, execution, and implementation in accordance with procedures and improvements the company establishes. Youll liaise with clients and various stakeholders internally and externally, such as engineering, product, and operations organizations. Youll ensure that processes associated with service delivery are consistently executed, reviewed, communicated, and monitored. You and your team will work to ensure business requirements are met with high quality and amazing user experience on global products, used by people all around the world.

Well need you to have experience in successfully operating in a similar role. You are an experienced testing team lead or engineer with a keen analytical nature. You might bring to the table proven experience as a supervisor of others of at least 1 year. You have a great understanding of agile software development lifecycles, testing fundamentals, and strategies. You follow best practices in industry and are keen to take it to next level. You have process management experience and are an avid believer in change and improvements for the better. You might bring to the table proven experience as a supervisor of others of at least 1 year. Being familiar with Western Union POS applications, systems, databases, automation projects and technology, will make you succeed in the role.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

Categories

Industry

  • Banking / Finance
Posted: 2022-05-12 Expires: 2022-06-24

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User Acceptance Testing (UAT) Supervisor

Western Union
Santa Ana, San José 10901

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