20 days old
2018-05-042018-06-03

VP of Account Services

Terakeet
Syracuse, New York 13202
  • Job Type
    Employee
  • Job Status
    Full Time

About Terakeet

Terakeet is a Global Enterprise SEO and influencer marketing firm with a customer portfolio that includes some of the most exciting new-economy brands in the world. We’ve helped put many of the most successful startups of the last few years on the map, and have worked to innovate the marketing campaigns of Fortune 1000 powerhouses.

Summary

The VP of Account Services leads an integrated account services team in ideation, development, and execution of internal and external strategies for the purpose of revenue retention and growth. The VP of Account Services is responsible for teaching, coaching, and monitoring performance of a team of Directors (Creative, Tech SEO, Outreach, Account Management, and Project Management). The VP of Account Services reports directly to the COO.

This role will need to be on-site in Syracuse, NY. Relocation available.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

  • Partners with the Executive Leadership team to build a best in class scalable delivery model for all Terakeet products.
  • Leads an integrated account services team (creative, tech, outreach, account, and project management teams) on ideation, development, and execution of internal and external strategies that propels Terakeet forward as an innovator and leader in our industry.
  • Establishes accountability in key processes by creating performance metrics and goals, and then manages the teams to meet and exceed these measures; driving continued performance improvement.
  • Delivers customer retention and growth plans in partnership with the account management team.
  • Participates in the fiscal management of the company’s forecast and revenue for the year.
  • Ensures the delivery of excellent, consistent services and measurable business results to customers.
  • Maintains a working knowledge of the strategic direction across multiple products within the company.
  • Proactively explores innovation opportunities driven by technology, consumer needs, and market opportunities.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Requirements

Preferred Education, Experience, and Skills

  • Fifteen or more years of experience in a related role.
  • Seven or more years of leadership and supervisory experience.
  • Deep understanding of the digital marketing industry, specifically organic search, with previous experience serving as a subject matter expert in cross-channel advertising within an enterprise organization, or a full-service digital marketing agency.
  • Track record of success delivering complex enterprise projects with multi-million dollar budgets.
  • Has a diverse set of experiences across strategy development, customer engagement, competitive intelligence, market analysis, product innovation, data analytics and operational excellence.
  • Previous success developing and executing business and operational strategy and change management.
  • Proven strategic planning and program management acumen, including experience in client-facing consultative roles.
  • Demonstrated outstanding process management and leadership abilities with excellent attention to detail and follow up skills.
  • Demonstrated financial acumen with the ability to lead a profitable service team.
  • Previous agency experience preferred.

Living in Syracuse, NY

Syracuse is a thriving city in Upstate New York with excellent schools, low cost of living, an abundance of outdoor activities in the nearby Adirondacks and Finger Lakes regions, and easy access to Toronto, Boston, New York and Philadelphia. You’ll be joining a vibrant local community and an enthusiastic workforce driven by a culture of innovation. Benefits include a modern open office with panoramic views of the city, generous PTO, fully paid FMLA leave, employee stock option plan, flexible work arrangement, and the nicest office manager you’ll ever meet (Martha, our CEO’s mom).

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  

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VP of Account Services

Terakeet
Syracuse, New York 13202

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Terakeet
Syracuse, New York

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