13 days old

Watch Commander

Cupertino, CA
  • Job Code
    200126666
Summary

Summary

Posted: Nov 23, 2019

Role Number: 200126666

Do you instinctively know how and when to take action? Do you love performing under intense pressure? As part of our Global Security group, you'll help manage the security needs of Apple's most valuable assets: our people and innovations. Along with your team, you'll be part of an important defense system that protects Apple employees and their work around the world. Your work will help create solutions to a variety of unique security challenges, ranging from the physical security of Apple facilities to the protection of our supply chain. Join us, and you'll play a meaningful role in preserving the highest standard of security for one of the most-watched companies in the world

Apple seeks an extraordinary, customer service focused and motivated person to join our team as a Customer Service and Safety Watch Commander. A security background is terrific but not necessary. We want the right person and can train for the job. This is an interesting and meaningful role responsible for the safety and security of Apple's employees, customers and buildings throughout Santa Clara Valley

Key Qualifications

  • You are a team player with enthusiasm and a positive attitude with the ability to deliver a high level of customer service
  • You have the ability to communicate effectively with all levels of management
  • Experience in supervision and management
  • Flexibility to work different schedules, shifts and locations

Description

Oversee a shift of up to 30 Customer Service & Safety Specialists, GSOC Operators and Supervisors to provide 24/7 coverage to support Apple's employees, customers and buildings
Ability to train, coach, and mentor the team
Provide verbal and written feedback and performance evaluations
Manage communications for emergency and non-emergency calls-for-service through radio dispatch, phone, and email
Respond to safety and security events, issues, staffing deficiencies and other management requests
Respond to medical emergencies and provide basic first aid, CPR, and AED as certified
Monitor and maintain timekeeping systems, records, and coordinate administrative scheduling
Ensure the team is outfitted with the equipment they need to succeed
A dependable teammate with business maturity, enthusiasm and a positive attitude
Other duties as assigned

Education & Experience

Bachelors degree preferred or equivalent experience

Additional Requirements

Posted: 2019-11-22 Expires: 2019-12-21

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Watch Commander

Apple, Inc.
Cupertino, CA

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